Broker Bulletin
Businessolver announcements, information & resources
April 2024
Product News: New best match enrollment experience announced
Read our press release for all the details to share with your clients
During our annual Vision conference, we announced a new best match enrollment experience that ensures employees receive the support they deserve when deciding on benefits that will have profound impact on their health and financial wellness for the next year. This important innovation was born out of the voice of the employees themselves, leveraging commentary and insights from more than a quarter-million survey results from the previous year’s Annual Enrollment.
Key enhancements with this announcement include:
- Personalized Modeling Tools: Greater access to personalization and modeling tools that ensure an employee is empowered to take control of their anticipated healthcare spend, while also having greater visibility into the impact of benefits in meeting that need.
- Side-by-side Coverage Comparisons: In-depth side-by-side comparisons, allowing employees to easily contrast their current coverage with new options, a top-requested feature from the AE survey feedback.
- Modernized Interface: Improved visuals to ensure the experience inside the benefits technology, matches what employees have come to expect as consumers in their personal and professional lives.
It’s a Wrap: Vision 2024
Watch or re-watch sessions on-demand in the Attendee Hub and see key highlights in our recap blog
Thanks to all who attended our annual Vision conference last week! We hope that you found value in the sessions and made the most of all the networking opportunities with your peers. While the curtains may have closed for Vision 2024, the show isn’t completely over—so be sure to catch any sessions that you missed on-demand in our Attendee Hub. Missed the event entirely or just want to relive the key highlights of this year’s conference? Don’t forget to read our latest Vision recap blog below to experience the magic of Vision all over again or see what you missed out on during our two-day virtual conference. We hope to see you all again at Vision 2025!
Last Chance to Register for our Welcome Reception at EPIC 2024
Don’t miss out on the chance to mingle with your peers over light bites and drinks
It’s almost time for the Elevate People, Ignite Change (EPIC) Conference in Vegas taking place on April 24-26! If you’re planning on going to the conference, don’t forget to swing by Businessolver’s booth #305 for beverages, prizes, and more. This will also be the last opportunity to sign up for our reservation-only, Welcome Reception, happening on April 24 at the Mayfair Supper Club from 5-7 p.m. So be sure to submit your registration ASAP to partake yummy appetizers, cocktails, and plenty of networking opportunities with your fellow channel friends.
It's not too late to take advantage of our discount code for $200 off your EPIC pass either. Visit our site here for the discount code that can be applied to your EPIC 2024 registration.
Make sure to take our short survey
It will take less than 5 minutes and you will receive some Businessolver swag for participating!
March 6 Webinar Recap: HR’s New Engagement Equation
Check out the recap blog and watch the webinar on-demand
Thank you to all who attended our March 6 webinar, “HR’s New Engagement Equation.” If you missed the webinar or just want a quick review of what was covered during the webinar—keep reading for our key takeaways from the session below.
Key takeaways from the webinar:
- Consumer expectations and needs have evolved. 33% of employees don’t understand the supplemental benefits offered to them and 84% don’t understand their benefits overall.
- When the employee benefits experience is personalized, 80% feel confident in their benefits choices even though 84% say they are confused.
- Personalization through omnichannel communication also drives meaningful engagement when targeted to specific employee groups, increasing awareness, and removing barriers to activation.
- HR’s new model of engagement needs to include personalization + empathetic AI + humans to allow for great results this year.
Interested in diving into more of the insights from the webinar? Check out the full recording and recap blog by clicking the link below.
Hot Off the Press: Businessolver in the News
Businessolver named a winner in The Business Intelligence Group’s AI Excellence Awards program
Another day, another artificial intelligence award! We’re proud to announce that Businessolver has been named a winner in The Business Intelligence Group’s Artificial Intelligence Excellence Awards program for our proprietary, market-first AI. The award recognizes organizations, products, and teams that bring AI to life through innovative application and development to solve real problems. Get all the details of our latest award by reading our press release below.
2024 Benefits Insights Report data reveals how AI and human empathy play into benefits engagement
Looking for the secret to helping your clients reshape their benefits experiences this year? The data from our 2024 Benefits Insights Report uncovered that artificial intelligence, personalization, and human empathy are all keys in reshaping the employee benefits experience. To see the key highlights from the report, and to read the full Benefits Insights Report, check out our recent press release below.
What’s New in Compliance?
Spring brings Nondiscrimination Testing (NDT) season (again)
Each year, employers find themselves working at the end of the year to complete their nondiscrimination testing and respond to the results. Because it’s not uncommon for plans to struggle to pass Dependent Care FSA tests, —employers sometimes must take steps to correct a plan failure. If these tests aren’t completed until later in the year, the “fix” required can be frustrating for plan participants, sometimes resulting in additional taxes that impact their paychecks. By testing in the spring, employers can test their plans and generally have time to respond to failures without the same impact. Make sure to let your clients know so they are prepared.
U.S. Dept of Health and Human Services (HHS) provides responds to the UHG/Change Healthcare Cyberattack
Following the cyberattack on Change Healthcare which proved to be very disruptive to the U.S. healthcare system, HHS provided various communications to health plans and carriers. These notices include actions the HHS encourages health plans to take to help mitigate impacts.
Check out the HHS communications below for more detail:
- March 5 statement regarding the cyberattack
- March 10 letter to Health Care Leaders on cyberattack on Change Healthcare
- March 13 letter from the Office of Civil Rights discussing resources available and the opening of an investigation into the attack
Resources and Upcoming Events
Workplace Wellbeing: Benefits Pulse Vodcast
Wellbeing programs are one of the top five resources employees actively seek out from their benefits program. Check out our latest vodcast as Johanna Dunlevy, Wellness and Marketing Manager at Employee and Family Resources, shares her insights on developing meaningful programming and engaging clients with wellness resources at work.
What is AI Doing to Improve Service Center Customer Service?
An article by NPR revealed that nearly 43% of people yell or raise their voices when calling a service center. Callers often experience frustration, confusion, and stress prior to connecting to the person on the other line. How can AI improve the service center experience? With empathetic technology. Read our blog below to discover how empathetic technology is changing the typical service center experience for the better.
A Peek at Our Pinnacle Partners
An industry leader your clients know and trust
Aflac provides financial protection to more than 50 million people worldwide. When an insured gets sick or hurt, Aflac pays cash benefits promptly, for eligible claims, directly to the insured (unless assigned otherwise). Together, Aflac and Businessolver
help you build a stronger, more stable workforce for your clients. Watch this short clip to see how our partnership with Aflac maximizes brand recognition, utilizes industry-leading digital strategy experts, and delivers a superior enrollment experience with increased education and participation.
Helping people and families navigate the evolving world of Cyber Safety
Norton LifeLock Benefit Solutions empowers people to live healthy and safer digital lives with identity theft, device security, and online privacy protections. Together, Norton LifeLock Benefit Solutions and Businessolver offer your clients access to leading identity theft and cybersecurity protection when they need it the most. Their innovative benefit plans bring the best of LifeLock identity theft protection and Norton cybersecurity to help protect an employee’s identity and credit, personal information, online privacy, and connected devices against the myriad of threats to their digital lives.
Unique claims model drives voluntary benefits utilization
Aetna, a CVS Health company, is the leading health solutions company, delivering care like no one else can. Its Supplemental Health plans, including Accident, Critical Illness and Hospital Indemnity, are built from vast expertise as a medical carrier and feature flexible plan designs, competitive rates and are 100% guarantee issue every year. Aetna is one of the industry’s fastest-growing voluntary benefits carriers. Strategic integrated technology relationships, a fast simplified online claims submission process, and exceptional customer service differentiate us in market.