Broker Bulletin
Businessolver announcements, information & resources
May 2023

Read the Latest: How AI Can Help Your Clients Build an Empathetic Workforce
Dive into Businessolver’s findings connecting AI and empathy ahead of the July Think & Clink - a Virtual Bourbon tasting experience.
What do AI and empathy have in common? Surprisingly more than many realize. While it may seem contradictory, empathetic technology is helping many HR and benefits professionals streamline organizational processes and effectiveness, freeing up HR teams to be more present for their members and amplify feedback back up to leadership. With 38% of HR teams already using AI and automation to help support their teams and power effectiveness, it’s clear that AI is already starting to make a significant impact.
Curious about how to empower your clients with AI? Read our recent article written by our Head of Science & Innovation, Sony Sung-Chu. We’ll also be speaking more about this topic in our upcoming July 13 Think & Clink, so don’t forget to save the date by providing your email in the form on the right.

Vision 2023 Agenda is Live
Login to the Attendee Hub and craft your lineup
The wait is finally over! The Vision 2023 attendee hub is now open. Dive in to build your agenda, check out the discussion boards, meet your fellow attendees, scope out the exhibitors (and their giveaways), and so much more! These two days will be jam-packed with industry insights, benefits expertise, and a sprinkle or two of inspiration.
Already registered? Log into the event to select specific sessions that pique your interest and add them to your calendar.
Not registered yet? Don’t miss out!

“Tech with Heart” Roundtable Discussion Recap
Watch the latest mental health roundtable discussion now
We sat down with Dr. Matthew Jakupcak of Lyra Health and Bradley Smith of HALEO Clinic to discuss mental health and how your clients can help their burnt-out employees (and maybe get some mental health tips for themselves too). Darius Clay and Sara Warren of Businessolver share how they’ve dealt with burnout in their combined 32 years of HR experience. Finally, we outlined some ways your client’s members can access mental health resources by using benefits technology.
What’s New in Compliance?
June 1st deadline for RxDC Reporting approaches
The deadline for the filing of 2022 Prescription Drug Data Collection (RxDC) data is rapidly approaching. The 2022 reference year data must be submitted by June 1, 2023. The Department of Health and Human Services recently released updated instructions for this reporting.
Early end of National Emergency not expected to alter relief expiration timelines
Through informal guidance, the Department of Labor has indicated that the relief applicable to group health plans (related to COBRA, special enrollment Periods, claims submissions and appeals) will be extended to July 10. This is the originally communicated end date, rather than ending on an earlier date. Originally, the Biden Administration had announced that the National Emergency would end May 11, 2023, and the COVID relief applicable to these plans would end 60 days later. Compliance experts, Ben Conley from Seyfarth Shaw LLP and Bruce Gillis from Businessolver, dive into all the details in What to Know now That the National State of Emergency is Officially Over.


A Peek at Our Pinnacle Partners: Pets Best
Insurance for pet parents of dogs or cats with personalized solutions as unique as your client’s pet
Pets Best pet insurance plans provide coverage for dogs and cats, reimbursing eligible expenses related to accidents, illnesses, surgeries, cancer, and much more. Providing your employees with peace of mind, Pets Best helps make sure their best friend is taken care of when unexpected expenses arise. They deliver flexible coverage, easy claims processing, and personalized service. Together, Businessolver and Pets Best ensure that every one of your clients’ members families has the right coverage, at the right time.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company, a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company, a Delaware insurance company located at 11333 N. Scottsdale Rd, Ste. 160, Scottsdale, AZ 85254. Pets Best Insurance Services, LLC (CA agency #0F37530) is a licensed insurance agency located at 10840 Ballantyne Commons Parkway, Charlotte, NC 28277. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Resources and Upcoming Events
2023 State of Workplace Empathy: Mental Health Report
Over the last three years, HR has been thrust into a tumultuous position of helping their organizations navigate a pandemic, shift to remote work, deal with ever-changing compliance requirements, social unrest, and a tough economy. Read our latest Mental Health Report that will give insight into the conflicting priorities your clients are managing, how declining empathy and mental health issues are connected in the workplace, and how this crushes culture.
Putting the "Human" Back in Human Resources
After three years of unrelenting change, many HR professionals are ready to call it quits mentally and in reality. Looking for a way to help your clients get their voices back and make meaningful changes in how their workplace culture supports them? Register for our upcoming webinar to learn more.
Check Out a 20-minute System Demo
Get an inside look at our market-leading technology with one of our upcoming demos. Register below and choose a date that works best for you.