Broker Bulletin
Businessolver announcements, information & resources
June 2023
Register Now: July 13 Think & Clink
The future is AI. Join us to discuss AI, ChatGPT, and how it relates to your clients’ benefits strategy
In the fast-paced and evolving landscape of employee benefits, many organizations have been quick to adopt new benefits technology to improve their employee benefits experience. Out of all the recent innovations, there’s one having a big impact on the benefits industry: artificial intelligence.
As the first benefits administration platform to integrate ChatGPT into our personal benefits assistant, SofiaSM, you won’t want to miss this opportunity to learn how AI is evolving at Businessolver and hear more about our AI product roadmap.
Join us for an expert-led 90-minute bourbon tasting and panel discussion featuring Businessolver’s Head of Science and Innovation, Sony SungChu, where we’ll dive into everything you need to know about AI relating to your clients’ benefits strategy and discuss:
- How AI enables your clients to transform their benefits offerings into personalized and streamlined experiences
- The role of AI-powered virtual assistants in optimizing efficiency and boosting client employee satisfaction by providing real-time support and guidance
- The crucial importance of AI and other benefits innovations in offering a competitive edge for clients
Make sure to take our short survey
It will take less than 5 minutes and you will receive a $5 coffee gift card for participating!
Just Released: 2023 State of Workplace Empathy Report
Read the findings from the new executive summary
We’ve studied empathy in the workplace for eight years. Over that time, our data has underscored the importance of empathy on employee engagement, workplace culture, and organizational success. We’ve also watched empathy ebb and flow as the gap between executives and employees grows amidst shifting expectations for flexibility and workplace wellbeing support.
Our latest State of Workplace Empathy Study reveals the greatest divide we’ve ever seen: Dropping 16 points in just one year, only 68% of HR professionals view their CEO as empathetic. Want to know what’s driving this divide to relay to your clients? Read our findings, and recommendations, in our executive summary.
What’s New in Compliance?
June 1st deadline for RxDC Reporting approaches
The deadline for the filing of 2022 Prescription Drug Data Collection (RxDC) data is rapidly approaching. The 2022 reference year data must be submitted by June 1, 2023. The Department of Health and Human Services recently released updated instructions for this reporting.
Early end of National Emergency not expected to alter relief expiration timelines
Through informal guidance, the Department of Labor has indicated that the relief applicable to group health plans (related to COBRA, special enrollment Periods, claims submissions and appeals) will be extended to July 10. This is the originally communicated end date, rather than ending on an earlier date. Originally, the Biden Administration had announced that the National Emergency would end May 11, 2023, and the COVID relief applicable to these plans would end 60 days later. Compliance experts, Ben Conley from Seyfarth Shaw LLP and Bruce Gillis from Businessolver, dive into all the details in What to Know now That the National State of Emergency is Officially Over.
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A Peek at Our Pinnacle Partners
Providing integrated solutions for your clients with flexibility, efficiency, and simplicity
Voya Employee Benefits offers a diverse range of group and voluntary insurance products and services to help clients plan for a sound financial future when the unexpected happens. With growth and a changing market comes increased complexities. So, continue to give your clients’ workforces the tools they need to be successful. Thanks to Voya Employee Benefits and Businessolver’s relationship, you can remain focused on supporting your clients’ workforces knowing we are supporting you.
Insurance is underwritten by ReliaStar Life Insurance Company (Minneapolis, MN) and ReliaStar Life Insurance Company of New York (Woodbury, NY). Within the State of New York, only ReliaStar Life Insurance Company of New York is admitted and its products issued. Both are members of the Voya family of companies. Product availability and provisions may vary by state. For broker and employer use only.
Engineered to care: solutions to deliver better care
Grounded in human relationships, Accolade’s Personalized Healthcare approach puts humanity back in healthcare. By building relationships that connect people and their families to the right care at the right time, they improve outcomes, lower costs and deliver consumer satisfaction. Delivering the right healthcare at the right time, at scale, requires evidence-based, data-driven decisions that leverage intelligent technology. Together, Businessolver and Accolade ensure that employees have a diverse suite of benefit options through the Benefitsolver ecosystem that is personal, data driven, and provides value.
Resources and Upcoming Events
Businessolver Announces Key Technology Innovation to Expand AI to Drive Greater Service
You probably are already familiar with Businessolver’s AI virtual benefits assistant, SofiaSM, but additionally Businessolver announced product enhancements to integrate ChatGPT into Sofia and existing platform capabilities to greatly improve the service delivered to customers through BenefitsolverTM. As the first in the industry to leverage OpenAI’s ChatGPT 3.5 Turbo service for existing and proprietary NLU framework, Businessolver is positioned to help your clients stay ahead of the curb.
Businessolver Expands Pinnacle Partner Program to Enhance Strategic Solution Integration
Looking for more ways to arm your clients with the best benefits and point solutions on the market? By bringing on more partners to the Pinnacle program, we can provide a diverse suite of options that meet the needs of your clients’ employees across different demographics, locations, and life stages. Learn more about our three new Pinnacle Partners HALEO, PTO Exchange, and Calibrate by checking out our recent press release.
June 7 Webinar: Putting the “Human” Back in Human Resources
Businessolver’s eighth annual State of Workplace Empathy report underscores the importance of empathy in a successful workplace culture. But the data is also telling us that HR is at their breaking point. The empathy disconnect is manifesting in HR burnout as they struggle to navigate conflicting priorities and workplace attitudes often with few resources and even less internal support.
Join our diverse panel of experienced HR experts on-demand to learn how to bridge the gap for a more empathetic and supportive workplace for your clients.
Hosting a Conference this Year?
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Fill out the form to send us the details of the conference.
LIVE DEMO
Check Out a 20-minute System Demo
Get an inside look at our market-leading technology with one of our upcoming demos.
Register below and choose a date that works best for you.