Broker Bulletin
Businessolver announcements, information & resources
August 2023
Are Your Clients Getting the Best ROI Out of AE?
Register for our Sept. 13, AE-focused webinar
Today’s workforces are incredibly diverse. Remote and hybrid workplace models have opened opportunities for organizations to employ a wide range of talent spanning generations, health needs, locations, lifestyle needs, and more. Annual enrollment is your clients’ yearly opportunity to connect their workforce with the benefits that matter most to them. Are your clients getting the most out of their healthcare and benefits spend?
Join us on September 13 at 2 p.m. ET for a 1-hour webinar where our panel of benefits experts will discuss how to drive a successful annual enrollment that pays dividends year-round. We’ll cover:
- How to market the value of total rewards across your clients’ employee base
- How to build and maintain client employee engagement momentum
- How to scale your clients’ benefits strategies and total rewards suite across a diverse employee base
Make sure to take our short survey
It will take less than 5 minutes and you will receive a $5 coffee gift card for participating!
Just Released: 2023 DEIB Special Report
Check out the latest addition to our 2023 State of Workplace Empathy reports
Did you know that 70% of HR professionals say that DEIB initiatives at their company have become more visible over the past year, a 17-point decline from 2022? This double-digit decline in the visibility of DEIB programs corresponds with dramatic declines in both HR professionals’ and employees’ empathy perceptions.
Read Businessolver’s latest report to learn more about the corresponding decline in the visibility of DEIB programs how this can affect your clients’ and their members’ empathy perceptions.
An AI-Assist for Businessolver’s Member Services
How we’re upleveling your clients’ experience through AI
Just in time for annual enrollment, our member services team is getting a boost to help them save time and better assist your clients’ members. We're rolling out several enhancements, powered by AI already built into our Sofia framework.
- Businessolver is leveraging AI resources to help Sofia process multiple questions at a time. When a client’s member asks, "What is my current health plan and deductible?" she can address both answers better.
- Your clients’ members will now be welcomed by a personalized IVR, directing them to tailored resources and answers based on their profiles and recent interactions, optimizing the call experience.
- AI-assisted call note summaries will now empower Member Services, saving them time and providing enhanced transparency to clients.
AI for the win! Want to learn more about how AI and HR can work together? Check out our recent blog below.
What’s New in Compliance?
IRS issues draft of 2023 1095-C
Want to get the jump on your clients’ 2023 ACA filing preparation? The IRS has issued an early draft version of the 2023 IRS Form 1095-C. Your clients’ members should review the form and ensure their ACA plan, or administrator, is prepared. Businessolver is tracking this and any future updates in anticipation of tax year 2023 filings in early 2024.
Check out the draft here.
New Guidance related to Short-Term, Limited-Duration Insurance and other items, issued by Departments of Treasury, Labor, and Health and Human Resources
The Departments of Labor, HHS, and Treasury issued proposed rules that would amend the definition of short-term, limited-duration insurance, which is excluded from the definition of individual health insurance coverage under the Public Health Service Act. The guidance also includes proposed amendments to the requirements for hospital indemnity or other fixed indemnity insurance to be considered an excepted benefit in the group and individual health insurance markets. This guidance sets forth proposed amendments to clarify the tax treatment of certain benefit payments in fixed amounts received under employer-provided accident and health plans. Also, it solicits comments regarding coverage only for a specified disease or illness that qualifies as excepted benefits.
Your clients’ members should review the plan types included in this new guidance. If they offer these plan types, ensure they know the proposed amendments and their potential impact on their plan offerings.
Take a look at the proposed regulations here.
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A Peek at Our Pinnacle Partners
Your clients’ guide to better health
Rightway is the leader in driving healthcare value for everyone, everywhere. Its clinical care navigation platform guides members to the highest quality providers and facilities, leading to better care and happier people at a lower cost. Together, Rightway and Businessolver are simplifying how your clients’ employees engage with their benefits and the programs that help them navigate the complex healthcare landscape. Watch this short clip to learn more about the partnership.
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HALEO helps organizations minimize the impact of poor sleep
We all need good sleep—and HALEO provides your clients access to the gold standard of sleep treatment, cognitive behavioral therapy for insomnia (CBT-I). Founded in 2015, HALEO is a virtual care sleep clinic whose mission is to provide access to professional, clinically proven solutions for those who have insomnia or other sleep problems. Businessolver and HALEO provide an avenue for professional and personalized one-on-one treatment for insomnia and poor sleep without the need to set foot into a clinic. Learn more about how HALEO helps you and your employees lead better lives.
Solutions like HALEO can be contracted through us (no additional paperwork for your clients!), includes pre-built integrations at no cost and comes with an activation path which ensures we are amplifying this solution throughout our Benefitsolver experience including Sofia and email communications.
Providing flexibility and an innovative solution for underutilized benefits
Sword Health provides the industry’s only digital physical care program for back, joint, and muscle pain that’s clinically proven to work better than in-person treatment. Together, Sword and Businessolver help your clients’ employees get access to the musculoskeletal care they need when they need it. With this partnership, Businessolver and Sword are allowing employees to treat their acute, chronic, and post-surgical MSK pain without leaving the comfort of their homes. Along with Sword’s Digital Physical Therapist, client members can get instant access to a health specialist through Sword’s On-Call service and watch videos to learn how to move right with The Academy—all available on the Sword app.
Resources and Upcoming Events
AE season is just around the corner, which means that it’s time to help your clients start prepping now. How can you ensure that your clients’ have a successful AE season this year? By giving them the tools they need to succeed well in advance. Check out our latest blog to learn how.
Benefits Strategy: 3 Ways HR Can Streamline AE Communications
20-minute Live Demos
Get an inside look at Benefitsolver with one of our upcoming live demos. Register below to choose a date that works best for you.