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It takes a really smart team to get Sofia up to speed. Sofia is a virtual benefits assistant who assists members answer questions about everything from deductibles to their HSA balance. Sofia is a special kind of artificial intelligence known as machine learning.

Check out this video to meet some members of her team and see how they are bringing together linguistics, training models and more to provide our “technology with heart” by way of Sofia. You’ll find out how she was created and what she’s learning to help our members in the future.

For the full series of in-depth interviews with each Solver, click here.

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