Think of your favorite store. Your loyalty card gives you rewards with one quick swipe. Your online portal has your purchase history and makes returns a breeze. When you can’t find your size on the rack, you can order it online. Emails recommend new products you may like, and text messages alert you to flash sales.
Thanks to the great customer experiences delivered by today’s retailers, streaming TV providers, ride hailing and other services, your employees now expect the same attention from you.
This infographic provides some compelling statistics you can use when talking to leadership about the need to invest more in the employee experience.