Businessolver's Latest & Greatest
Read more on how anticipation is setting a new standard for the future of benefits administration.
March Compliance Updates
Review info on HIPAA Notice of Privacy Practices (NPP), as well as IRS updates to HSA and other tax-favored health plans
Channel Partner Connect
Save your spot today for Businessolver’s first Think & Clink event of the year.
The Consultant
Corner
Check out more info on avoiding IRS penalties and helping clients avoid FSA forfeitures.
Stay Informed on Businessolver’s Latest & Greatest Updates
Chief Strategy Officer, Rae Shanahan, speaks to the future of benefits administration
Businessolver’s CSO, Rae Shanahan, recently broke down what anticipation means and why it’s now our industry’s biggest risk management tool.
Unlike other AI tools in the industry that respond after an employee needs help, our proprietary intelligence layer learns from years of behavioral patterns, life event triggers, communication signals, case interactions, sentiment cues, and environmental and financial indicators. Meaning, we can recognize when an employee is at risk of missing a deadline, making choices that might create unnecessary costs down the line, and so much more.
What does anticipation mean for you? It provides invaluable insights to bring to clients before issues escalate. Because at its heart, anticipation is empathy in action—empowering advisors, HR, and service teams to create a benefits experience that truly makes people feel seen, supported, and empowered.
Fuel your book of business with proven Pinnacle Partners
Pinnacle Partnerships extend Businessolver’s approach by surrounding your clients with best‑in‑class partners—fully embedded in the benefits experience—so you can deliver more value without adding work to your plate.
For advisors, that means stronger outcomes for your clients and a differentiated experience that keeps your recommendations ahead of the market.
The value of Pinnacle Partnerships:
- Strengthen your strategy by proactively surfacing the right solutions at the right moments
- Deliver a smoother experience through seamless, in‑platform integrations your clients don’t have to manage
- Keep clients ahead of key life moments with anticipatory guidance across health, wealth, and wellbeing
- Drive measurable engagement without adding lift for HR—or for you
Protecting pets—and budgets—as care costs continue to climb
Veterinary care costs continue to rise—up 60% over the past decade—and many pet owners underestimate how quickly routine visits, diagnostics, and emergencies can add up. Our Pinnacle Parter, Pets Best, reported processing more than $1 billion in claims for over 2.7 million insured pets, showing just how often families rely on coverage to manage unexpected expenses.
At the same time, research continues to show the meaningful emotional and wellbeing benefits pets bring to their families—making access to timely, high quality veterinary care more important than ever. With costs climbing and care needs becoming more complex, pet insurance offers valuable protection by reducing out of pocket expenses and helping owners make decisions based on what their pets need—not what they can afford.
Read Pets Best’s recent blog to learn more about how pet insurance helps combat the rising costs of pet care.
March Compliance Updates
IRS issues update 2025 Publication 969
On February 11, the IRS issued a 2025 Publication 969, “Health Savings Accounts and Other Tax-Favored Health Plans.” This updated document includes the telehealth and remote care updates, and the health care FSA carryover and contribution limits.
Employers should review the document as they prepare their 2025 tax filings and 2026 plan year administration.
Important Reminder – Is your Notice of Privacy Practices current?
Updated guidance for the HIPAA Notice of Privacy Practices (NPP) mandates that group health plans update their NPPs by February 16, 2026, to reflect Part 2 (substance use disorder) privacy rule alignment. Group health plans and plan sponsors should ensure that their NPPs reflect the required, updated language.
Businessolver’s NPP was updated prior to the February 16, 2026, deadline. Employers should ensure that their own notices also reflect the required language.
For more information on the required updates, please see the HHS site with updated guidance and links to sample notices here.
The Consultant Corner: News You Can Actually Use on Your Next Client Call
The fall of personalization and rise of anticipatory benefits
A shift from reactive support to anticipatory benefits administration marks a major turning point for the industry. Instead of waiting for employees to ask questions, submit claims, or face costly health issues, AI is now identifying needs earlier—helping employers and advisors guide people proactively and reduce downstream risk. This evolution defines a new standard, one that advisors can take advantage of when it comes to educating their clients on how anticipatory guidance, AI-driven nudges, and earlier outreach could improve their benefit experience.
FSA grace period closes in: 3 tips to help employees avoid forfeitures
For many employers, evaluating new benefits or HR technology may not always feel like quick and easy process.Often times, what stalls the process isn’t necessarily rejection, but an important question that arises for your client's financial team: when will we see savings from this change, and how? As we near the start of strategic meetings and AE debriefs, consider how you can help translate plan-direction, communication efficiency, retention, and data gains into measurable savings and risk mitigation.
Avoid IRS penalties: How advisers can streamline federal filings
Peak compliance season is on the horizon, and electronic filing is now essential. Advisors play a critical role by guiding clients toward secure e‑filing solutions that reduce errors, avoid penalties, ease HR’s workload, and strengthen overall compliance governance.