And that’s especially true when it comes to benefits engagement. When selecting benefits during Annual Enrollment, adding a dependent later in the year, or having easy, digital access to benefits information and ID cards when they need then, your employees are comparing these benefit experiences to every other customer transaction—digital or otherwise—they have. They want a benefits experience that’s equivalent to so many of their other consumer experiences.
HR’s challenge is to adapt to meet these expectations in a way that delivers optimal return on their investment in benefits delivery and engagement.
Watch the Reimagining the Employee Benefits Experience to learn:
How the world outside HR has set a high bar for employee expectations
How today’s technology can create a modern employee benefits experience
How HR tech and services must work together, not independently of one another