With her advanced capabilities, Sofia is changing the benefits engagement landscape by answering people's specific questions with empathy.
She helps them better understand their choices, when and where they need assistance.
Since coming online in 2017, Sofia has learned how to use natural language to interact with employees on nearly 170 complex benefits topics. And because she’s available around-the-clock, she can interact with multiple users at the same time—no waiting. In fact, she’s already saved members over 2 million minutes of time they would have spent talking to a live representative.
Learn more about the important ways that AI-enabled Sofia is different than your everyday chatbot.