Businessolver® Client Newsletter
04/23/2024
Product News
New Member Surveys
We’re launching three new surveys in June to support your benefits strategies. We will turn these surveys on June 7. Clients can opt out of the surveys during the two-week window of May 28 – June 7. To opt out, you’ll simply inform your client services lead of the surveys you want to opt out of.
In addition to launching these new surveys, we're also launching our integrated Benefits Insights Dashboards later this year to provide you with all the valuable insights we glean from the surveys to help you drive your benefits strategy.
- Enrollment Survey: helps you better understand the overall member enrollment experience.
- Benefit Literacy Survey: helps you better comprehend each member’s knowledge of benefits and offer the ability to segment employees by knowledge level. This data enables you to provide targeted communications and personalized experiences.
- Benefits Program Kano Survey: measures the benefits programs most important to specific member populations to give you insights into how to develop your own benefits “roadmap.”
Vice President of UX, Dr. Kimberly Dunwoody recently explained why these surveys will be critical elements for both our product and our clients. "We conducted in-depth research with our members and clients, identifying a clear need for additional data, and in turn, created these new surveys," she said. "Our survey strategy is key, as it will directly connect clients with their employees' changing attitudes toward their benefits."
Check out this document for more information about our new surveys.
Icon Glow-Up
After performing user testing and receiving client and member feedback, we found that we needed to modernize the look and feel of our web and mobile experience. We routinely update our software’s look and feel to ensure it remains accessible and in compliance with Section 508 V2 and WCAG 2.0 A and AA accessibility guidelines.
Specifically, we simplified icons and made them more consistent throughout the experience. We also aligned new icons to support all benefit and benefit program types. The new experience provides better alignment between Businessolver and MyChoice® branding. The fresh new look is coming later this week!
IP Addresses – Allow-List
Businessolver is continually increasing the capacity of our system for faster processing and reduced load times. To ensure uninterrupted connections as we perform these continued upgrades, we request that you provide the linked instructions below to your IT department to ensure all of our IP addresses are allow-listed (previously known as whitelisting). The document includes new IP addresses that have not previously been provided to your IT department.
Featured: Heading to EPIC tomorrow? We’d love to see you!
The Elevate People, Ignite Change (EPIC) Conference starts tomorrow, and Businessolver has an exciting lineup of activities and events in store for the conference:
DAY 1 | April 24:
- Stop by booth #305 for mimosas and Bellinis in the morning and delicious cookies in the afternoon! Plus, we have some great prizes at our game wall.
- 10:45 – 11:15 a.m.: Attend our live speaking session on “Unleashing Benefits and Engagement for Unmatched Recruitment and Retention Success” to hear how our client, Beacon Health, has adopted unique programs to enhance employee satisfaction and cultivate a culture of care within their organization.
- 5 – 7 p.m.: RSVP now for Businessolver’s exclusive Welcome Reception at the Mayfair Supper Club for signature cocktails, tasty appetizers, and networking with your peers.
DAY 2 | April 25:
- After a fun night out, a Bloody Mary is just what you’ll need to kick-start day 2 of EPIC and our booth has got you covered with a variety of options, including a Caesar Mary, Cuban Mary, Bloody Margaret, and more!
Vision On-Demand
Check out every recorded session in the hub
We wrapped up our 10th annual Vision Conference earlier this month. This year’s event was all about Unlocking More in 2024, and if you missed any part of it, you’re in luck. All of our insightful sessions are available within our on-demand hub. Check out this year’s sessions to get a look at what’s on the horizon with benefits tech and AI, how to unlock your potential and take care of yourself, and the future of work and HR.
The Businessolver Hackathon Experience
Fostering innovation through collaboration and creativity
Our hackathon event brings people from around our organization together for a few days to collaborate on developing new ways to drive efficiencies and innovation throughout our technology. Our hackathon from earlier this year focused on how we could incorporate generative AI into our solutions. To learn more about the value of our hackathon, we talked to the Solvers involved to get their perspective on the importance of this event. Check out our blog to hear all about the inner workings of our hackathon and their biggest takeaways.
What’s New in Compliance?
Have you completed non-discrimination testing (NDT)?
Each year, employers find themselves working at the end of the year to complete their nondiscrimination testing and respond to the results. Because it isn’t uncommon for plans to struggle to pass Dependent Care FSA tests—employers sometimes must take steps to correct a plan failure—and if these tests aren’t completed until later in the year, the “fix” required can be frustrating for plan participants, sometimes resulting in additional taxes that impact their paychecks.
By testing in the spring, employers can test their plans and generally have time to respond to failures without the same impact.
Audience: Group health plan sponsors should consider completing their nondiscrimination testing in Q2 to minimize participant impacts.
A Peek at Our Pinnacle Partners: Aetna
Unique claims model drives voluntary benefits utilization
Aetna, a CVS Health® company, is the leading health solutions company, delivering care like no one else can. Its Supplemental Health plans, including Accident, Critical Illness, and Hospital Indemnity, are built from vast expertise as a medical carrier. They feature flexible plan designs and competitive rates and are 100% guaranteed every year. Aetna is one of the industry’s fastest-growing voluntary benefits carriers. Strategic integrated technology relationships, a fast, simplified online claims submission process, and exceptional customer service differentiate us in the market.
Tech with Heart Series is Back!
Don’t miss out on all the great sessions we have planned for Q2. Log into the hub to add these to your calendar.
Upcoming Sessions:
- April 30, 10 a.m. CT: Update // Q2 MyChoice® Accounts Product Update
- May 21, 10 a.m. CT: Roundtable // Simplifying the Employee Experience
- June 18, 10 a.m. CT: Roundtable // Building Real Benefits Connections
In Case You Missed It:
- Q2 Product & Compliance Update: Watch On Demand
Trainings:
Today’s training on AI Engagement will teach you how to get Sofia clicking on all cylinders so you can work smarter, not harder. Don’t forget to add these other training courses to your calendar to ensure you’re making the most of your Benefitsolver® experience.
- April 23, 10 a.m. CT: AI Engagement
- May 9, 10 a.m. CT: COBRA & Member Specific Processing
Not registered for the hub yet? Click here to sign up.
A Peek at Our Pinnacle Partners: Norton LifeLock Benefit Solutions
Helping individuals and their families feel Cyber Safe with Digital Protection
Norton LifeLock Benefit Solutions empowers people to live healthy and safer digital lives with identity theft, device security, and online privacy protections. Together, Norton LifeLock Benefit Solutions and Businessolver offer employees access to leading identity theft and cybersecurity protection when they need it the most. Their innovative benefit plans bring the best of LifeLock identity theft protection and Norton cybersecurity to help protect an employee’s identity and credit, personal information, online privacy, and connected devices against the myriad of threats to their digital lives.