Businessolver® Client Newsletter
05/07/2024
Featured: ComplianceDashboard® releases a refreshed interface
The newest member of the Businessolver family is already innovating
Welcome to Solver Nation, ComplianceDashboard. There’s more to come about this product, but we’re pleased to introduce a new and improved Dashboard experience that will make tracking compliance deadlines and to-dos much easier.
ComplianceDashboard provides:
- Customization so you don’t have to determine on your own what laws apply
- High-level and dig-deep content for all compliance needs
- Automated deadline tracking with email and calendar reminders
- Documentation in the case of a DOL investigation, audit, or M/A
Driving a Better Benefits Experience
Learn how Harley-Davidson is revving up their consumer accounts
Join us for a client roundtable featuring Jonathan Theroux, Director of Benefits at Harley-Davidson. They are clicking on all cylinders with FSAs, HRAs, and HSAs and making it easier for members to access their accounts. Learn more at our Tech with Heart Roundtable on Tues., May 21 at 10 a.m. CT.
Product News: Survey Says…
Insights are heading your way
We’re launching three new surveys in June to support your benefits strategies. We will turn these surveys on June 7. Clients can opt out of the surveys during the two-week window of May 28 – June 7. To opt out, you’ll simply inform your client services lead of the surveys you want to opt out of.
- Enrollment Survey: helps you better understand the overall member enrollment experience.
- Benefit Literacy Survey: helps you better comprehend each member’s knowledge of benefits and offer the ability to segment employees by knowledge level. This data enables you to provide targeted communications and personalized experiences.
- Benefits Program Kano Survey: measures the benefits programs most important to specific member populations to give you insights into how to develop your own benefits “roadmap.”
Check out this document for more information about our new surveys and check out the quick demo.
Giving Back is Part of Our Commitment to Delight
Celebrating National Volunteer Month with the Foundation
April was National Volunteer Month. At Businessolver, Giving Back is one of our core values that we celebrate all year round. This year, the Foundation has some exciting work planned, including seven service trips, annual scholarship giving, and more. Follow us on social to see what we’re up to and how Giving Back means making more room for community, mentorship, mental health, and more.
What’s New in Compliance?
HHS issues final rule supporting Reproductive Health Care Privacy
The Department of Health and Human Services (HHS) has issued the HIPAA Privacy Rule To Support Reproductive Health Care Privacy. This rule is intended “to limit the circumstances in which provisions of the Privacy Rule permit the use or disclosure of an individual's PHI about reproductive health care for certain non-health care purposes, where such use or disclosure could be detrimental to privacy of the individual or another person or the individual's trust in their health care providers.”
This step, which follows the Supreme Court ruling that overturned the guaranteed right to abortion services, is designed to prevent or restrict the use of reproductive health data for non-health care purposes to increase patient comfort and confidence in obtaining these services.
HHS issues New Rule that Increases Nondiscrimination Protections in Health Care
The Department of Health and Human Services has released a new rule that provides additional nondiscrimination requirements for health care providers and insurers. Among the requirements in the new rule, are the requirements that:
- Health care providers and suppliers receiving Part B funds are prohibited from discriminating based on race, color, national origin, age, sex, and disability.
- Covered health care providers, insurers, grantees, and others must proactively let people know that language assistance services are available at no cost to patients.
- Covered health care providers, insurers, grantees, and others must let people know that accessibility services are available to patients at no cost.
- Clarifies that covered health programs and activities offered via telehealth must also be accessible to individuals with limited English proficiency, and individuals with disabilities.
- Protects against discrimination by codifying that Section 1557’s prohibition against discrimination based on sex includes LGTBQI+ patients.
To see a more complete listing of the requirements, read the HHS Fact Sheet or the full rule here.
Tech with Heart Series
In Case You Missed It:
- Training: AI Engagement
We learned how to optimize Sofia’s functionality to drive the best possible experience for you and your members. Watch On Demand - Update: MyChoice Accounts Product Update
WE got up to speed on latest product and service enhancements, Q1 performance, and upcoming items for MyChoice Accounts. Watch On Demand
Upcoming Trainings:
- Thurs., May 9 at 10 a.m. CT: COBRA & Member Specific Processing
Look behind the scenes of our COBRA processes with our experts and look at the member-specific processing our clients take on themselves and how to ensure you're leveraging best practices for accuracy and efficiency. Sign up in the Hub - Tues., June 4 at 10 a.m. CT: Data-Driven Insights: Reporting and Analytics
Our subject matter experts will help you get the most of out of your Benefitsolver reporting capabilities. Sign up in the Hub - Thurs., June 6 at 10 a.m. CT: Become a Benefitsolver Pro
This session will provide you with tips and tricks on how to take your Benefitsolver knowledge to the next level. Sign up in the Hub
Not registered for the hub yet? Click here to sign up.
A Peek at Our Pinnacle Partners: Allstate Identity Protection
Total protection for your employees’ digital lives
Allstate Identity Protection, a part of the Allstate Corporation family and companies, is a leader in identity and privacy protection at over 3,000 companies in the U.S., including more than 30% of the Fortune 500. Businessolver’s integration and partnership with Allstate Identity Protections offers your employees peace of mind. Learn how this partnership makes providing your employees with a new level of protection easier than ever before. Watch this short clip to see how Allstate Identity Protection’s commitment to innovation allows them to service millions of employees.