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Businessolver® Client Newsletter

06/04/2024

Featured: Exciting New Features in the Tech with Heart Series Hub

Access to Heart2Heart transitions on June 14
 

Be sure to register and log in to the Tech with Heart Series hub to check out the additions. Notably, a few items that were previously available in Heart2Heart are now in Tech with Heart.

    • Pitch! Product Enhancements – Select the card from the home page to continue submitting your enhancement ideas.
    • New Client Resources site – We've put everything in one place, so no more scavenger hunts for templates, enrollment flyers, etc. Access from the Tech with Heart home page and from the NEWS section of your Benefitsolver® home page.
    • Tech with Heart – Is still a great place to engage with us for product updates, client roundtable discussions, and ongoing training on how to optimize your Benefitsolver investment.

Trainingsolver 101 courses will be available via a widget on your admin home page. They got a facelift, too, if you need to check them out or brush up on some basic training.

Register or log in today.

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Product News: Member Surveys Launch this Week

Get insights from your employees

 

If knowledge is power, then data gives you superpowers! We are turning on three new employee surveys on Friday, June 7. To opt out, please inform your client services lead of your preferences by June 7. Our new surveys include:

    • Enrollment Survey: Understand the overall member enrollment experience.
    • Benefit Literacy Survey: Gauge each member’s knowledge of benefits and offers the ability to segment employees by knowledge level. This data enables you to provide targeted communications and personalized experiences.
    • Benefits Program Kano Survey: Measures the benefits programs most important to specific member populations to give you insights into how to develop your own benefits “roadmap.”

Check out this  document  for more information about our new surveys and watch this quick demo to see them in action.

Upcoming Events

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June 12 Businessolver® Webinar: How to Put Empathy into Action

 

50% of employees and 65% of Gen Z have reported mental health issues in the past year, according to our upcoming ninth annual State of Workplace Empathy study. However, while mental health issues persist, an empathetic workplace can help create a safer environment where employees feel supported.

Rae Shanahan is leading a discussion on June 12 at 1 p.m. CT with our clients Sonja Kellen from Microsoft and Kathleen O’Driscoll from Cognizant about how you can put empathy into action with benefits, culture, and more.

Join us for an exclusive preview of the data and to learn about:  

    • How you can build empathetic practices into your organization
    • Which mental health benefits employees and your HR peers value and want the most
    • Who owns empathetic culture and what it will take to close the empathy gap
Register today
 
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Roundtable: Building Real Benefits Connections

 

Tuesday, June 18, at 10 a.m. CT 
Ever wonder how you ended up as a marketer trying to get people interested and engaged in their benefits—especially the ones they don’t have to actively elect? This is the discussion for you. Learn how one client uses Activation Paths to get a 70% email open rate for their benefits email nudges. Disclaimer—it's possible their employees really love benefits information.

Let us help you with the marketing part, so you can get back to the helping-people part. Join us in Tech with Heart to hear from Rachel Reese from Alera Group and Janelle VanKuiken from our Customer Experience team to find out how to maximize all the communication channels available in the system.

Add the session
 

Or register for Tech with Heart

What’s New in Compliance?  

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Reminder – PCORI reporting and fees due soon

 

The annual Patient-Centered Outcomes and Research Institute (PCORI) reporting and fees are due soon. These fees, due July 31 each year, have been around for a while. They were initially set to expire a few years ago but were extended for ten years and will now expire with the plan years ending on or after October 1, 2029. 

Visit the IRS PCORI webpage for additional information. 

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New Guidance on Annual Gag Order Attestations Published

 

The Department of Labor issued new guidance on the annual Gag Order Attestations. These attestations affirm that the health plans and issuers have not entered into an agreement that directly or indirectly restricts the plan or issuer from making required specific data and information (including cost or quality of care data and claims information) available to certain other parties (i.e., gag clauses).

Specifically, plans and issuers may not enter into an agreement that:

    • Prevents the plan or issuer from disclosing cost or quality of care information or data, and certain other information, to:
      • active or eligible participants, beneficiaries, and enrollees of the plan or coverage
      • the plan sponsor
      • referring providers
    • Prevents electronic access to de-identified claims data when requested and permitted by relevant privacy regulations.
    • Restricts the plan or issuer from sharing such information with a business associate, consistent with applicable privacy regulations.

By submitting the attestation, a plan or issuer confirms that it has not entered into any agreement that violates the gag order prohibition for the attestation period.

Read the full guidance for more detail.

Tech with Heart Series

Upcoming Sessions:

    • June 18 at 10 a.m. CT: Building Real Benefits Connections Roundtable
      We’ll walk through the process with a client and see how it’s going using the tools available in Benefitsolver to help amplify their messaging. Learn more about our partnerships and communications tools in this interactive session.
      Sign up in the Hub  Arrow-02-1

In Case You Missed It:

    • Simplifying the Employee Experience Roundtable
      If employees need anything on the winding road of benefits, it's simplification. Easy access to everything in one place and streamlined access to plans and funds. Hear how Harley-Davidson is working toward that goal by bringing MyChoice® Accounts into their Benefitsolver       ecosystem.
      Watch in the Hub  Arrow-02-1

Trainings:

    • TODAY at 10 a.m. CT: Data-Driven Insights: Reporting and Analytics 
      Our subject matter experts will help you get the most out of your Benefitsolver reporting capabilities.
      Sign up in the Hub  Arrow-02-1

    • Thurs., June 6, at 10 a.m. CT: Become a Benefitsolver Pro 
      This session will provide tips and tricks on how to take your Benefitsolver knowledge to the next level.
      Sign up in the Hub  Arrow-02-1

    • Thurs., June 20, at 10 a.m. CT: Creating Connections Through the Portal
      Learn how to create experiences through the portal to give your employees greater access to your benefits program and information using our new optimized layout.
      Sign up in the Hub  Arrow-02-1
Log in to the Hub
 

Not registered for the hub yet? Click here to sign up.

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A Peek at Our Pinnacle Partners: ARAG

Legal insurance plans for employees

As the world’s leading legal insurance provider, ARAG empowers employees and their families to assert their legal rights and work toward a resolution. ARAG offers trusted, affordable legal insurance coverage through employers as an employee benefit, matching members with local network attorneys.

Powered by curiosity, ARAG enjoys innovating and is constantly rethinking its business, products, and services from its clients' perspectives. This leads to expansive coverages that evolve over time in response to the experience of your employees and the world they live in. Together, ARAG and Businessolver help employees get access to professional legal help when they need it the most. Watch this short clip to learn more about our partnership.

Explore the ARAG solution

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