
Businessolver® Client Newsletter
07/30/2024
Featured: Create Your Empathy Game Plan
Part two of our State of Workplace Empathy report is live
This year’s data reveals wide gaps between the behaviors CEOs, HR, and employees rate as empathetic and the behaviors they’ve demonstrated themselves. Uncovering this leads us to an uncomfortable truth that we all want empathy at work but aren’t necessarily doling it out. In fact, 83% of CEOs, HR, and employees agree that U.S. organizations undervalue empathy.
So, how can we create an empathetic environment at work? We first need to create an accountable one where employees at all levels are accountable for demonstrating empathetic behaviors.
Check out part two of our State of Workplace Empathy report to get help in building your empathy game plan.


AE Online Resources
It’s about that time
As many of you prepare for a fall annual enrollment (AE), don’t forget the resources available through our Tech with Heart Resources link, available on the home page of Benefitsolver® and the Tech with Heart hub. You’ll find videos, mobile app promotion materials, and annual enrollment fliers. We also have lots of resources available for MyChoice® Accounts clients.
And if you’re reviewing your layout, be sure to check out the recent training on optimizing your layout or use the Layout Optimization Guide as a resource.
HR Tech 2024
Join us for a round in Vegas
If you’re headed to Vegas for the HR Technology Conference and Exposition on Sept. 24-26, swing by booth #7909 for an un-fore-gettable time with your friends at Businessolver. You can grab a beverage, play some mini-golf, and win prizes. Be sure to sign up for our welcome reception on Sept. 24, from 7:15 – 9:15 p.m. at S Bar to connect with new and old friends with delicious light bites and signature drinks.


Product Update
Q3 MyChoice® Accounts Product Update
Did you join our quarterly MyChoice Accounts Product Update earlier today? If not, you’re in luck as it’s now available on demand.
We covered:
- Product enhancements for both portal and mobile app
- Claim Choice rollout: a new feature for members to select carrier claims to pay with their accounts
- Receipt reading and auto-adjudication enhancements coming soon
- AE Preparations and Resources
August Roundtable
Tues., Aug. 20 at 10 a.m. CT: Mastering Annual Enrollment: Insights and Strategies for Success
Join us for a great discussion led by Kelli Curtis, Senior Director of Client Services, and some of our clients to find out how they make and meet their annual enrollment goals. They’ll discuss their before-during-after decisions, tricks, and tools they use for a successful AE season.
Latest Trainings
Be sure to join us for our final training courses of the year as we ramp up for another AE season.
Tues., Aug. 6 at 10 a.m. CT: Reviewing Rates
Reviewing your rates is a critical step to ensuring quality and accuracy throughout the employee experience. Our experts will take you behind the scenes of our rates process and demo the platform and the benefits of our repeatable process.
Thurs., Aug. 8 at 10 a.m. CT: QA Testing and Sign-off
This training is designed to ensure that you are set up for success for your enrollment's annual debut!
Thurs., Aug. 13 at 10 a.m. CT: AE Change Files – Exports & Payroll
Join our experts as they take you under the hood of Benefitsolver to show you how we process exports and payroll.
Thurs., Aug. 15 at 10 a.m. CT: Year-End Processing
It’s time to think about how to prepare for your upcoming end-of-year processing. Join our experts as we dive into how to prepare for elections to transition into the current state and how we make that information available to you in Benefitsolver.
What’s New in Compliance?

New Supreme Court ruling reverses 40-year precedent
Chevron deference likely to lead to additional challenges to agency guidance
In a recent base, Loper Bright Enterprises vs Raimondo, etc., The Supreme Court of the United States reversed a 40-year precedent that favored interpretations of law made by Federal agencies when deciding court cases. In this reversal of previous doctrine, the Supreme Court has declared the Chevron Deference as “fundamentally misguided.” This overturned the belief that where there is ambiguity in regulations, that the various agencies are intended to provide interpretations and direction. The Loper Bright ruling opens the door for a likely increase in court challenges to agency guidance where not expressly addressed in the law.
Impact of Employee Benefits: Because many aspects of employee benefits process come from agency guidance and direction, there is a likelihood that future challenges arising as a result of this ruling may impact guidance that helped shape employee benefits processes. Employers should keep an eye on future court cases that may challenge previously issued guidance.

Changes to Medicare Part D may require updates to Medicare Part D Creditable Calculations and Notices
With the upcoming changes to Medicare Part D that will increase benefits for many Part D participants, employers are encouraged to review the impact this will have on their Medicare-eligible plan participants and notices. These changes may cause some employer or retiree plans to no longer meet the criteria deemed creditable or may require the plan to shift the method of determining creditable status. If an employer’s active or retiree plan is not deemed creditable, that may shift the notice that is required for the enrolled population and may create a situation where employers will want to determine if additional communications and educational materials are warranted to prevent plan participants from receiving late enrollment penalties when they later enroll in Medicare.
Impact on Employee Benefits: Employers need to determine if their 2025 plans will be considered Creditable for Part D purposes and, if not, adjust their Notices of Creditable/Non-Creditable Coverage. Some employers may elect to provide additional communications explaining the impacts of remaining in a non-creditable plan.

A Peek at Our Pinnacle Partners: Voya Financial
Help your employees find a sound financial future with Voya
Voya Financial helps Americans plan, invest, and protect their savings through a variety of insurance, investment, and retirement savings products so they can retire better. Voya Employee Benefits offers a diverse range of group and voluntary insurance products and services to help employees continue to plan for a sound financial future when the unexpected happens.
Together, Businessolver and Voya can help support your workforce. Voya offers powerful employee benefits and health account solutions while we provide an innovative enrollment experience and best-in-class engagement solutions. Watch this short clip to learn more about our partnership.