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Businessolver® Client Newsletter

10/8/2024

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How to Read Your Employees’ Minds     

Quarterly SofiaSM reports start going out this week  


Have you checked out your quarterly Sofia report lately? In it, you can review stats for the types of questions your employees are asking. So, if you see “spending accounts” trending, perhaps you should send out some resources for those in your next benefits communication. Across all clients, the #1 search plan and program type are HSAs, followed by dental, medical, and FSA.  

Over the past year, Sofia effectively resolved 89.5% of her chats, meaning employees are getting a lot of the answers they need in the system. Remember to update your reference center so Sofia can help search for specific answers. 

Check your document center this week for the latest report. 

Benefits Insights Dashboard     

Three dashboards go live next week   

 

The Benefits Insights Dashboard will go live the week of Oct. 14. Initially, three dashboards will be available based on your confirmed services. The Enrollment Survey, Benefits Literacy Survey, and Benefits Preference Survey dashboards will be available to clients who enabled the surveys of the same name. All three surveys will offer near real-time analytics and reporting and make recommendations to help enhance your benefits strategy’s alignment with your organizational goals. 

You will see the Benefits Insights Dashboard on your admin home screen in the Dashboard widget. 

And this is just the beginning! After annual enrollment season, we will be rolling out even more dashboards! To get us all ready, we’re hosting two trainings next month, shown below, each one devoted to an individual dashboard.  

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Benefits Insights Dashboard Trainings 

Tues., Oct. 22 at 10 a.m. CT: Survey Findings  

This training is for you if you deployed the enrollment, benefits literacy, or benefits preference survey. Our experts will walk you through how to view the results of your surveys and understand how they can impact your benefits strategies. 

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Wed., Oct. 23 at 10 a.m. CT: Service Center Performance & Trends   

If you leverage Businessolver for member services, this training is a can’t-miss. Our experts will take you through the Service Center Performance & Trends dashboard, which will provide you unparalleled access to the interactions taking place through our member services when it releases in January of 2025. 

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We’d love to have you join our experts as they walk us through the ins and outs of each dashboard. If you haven’t registered for Tech with Heart yet, this is a great reason to do so.


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Not registered for the hub yet? Click here to sign up.

Are you subscribed to the Benefits Pulse?     

Our newsletter and podcast are chock-full of the latest workplace and benefits insights   


ICYMI, we launched the Benefits Pulse Newsletter on LinkedIn. Our latest issue examines how empathy can drive results across employee engagement, satisfaction, and well-being. 

Plus, Rae Shanahan joins the podcast to share her top strategies for staying accountable to your business objectives and your people.  

 “I think asking questions like, ‘Are we aligned on mission and values?’, ‘Do our benefits and policies foster empathy?’, ‘Are we building a good environment?’ are a great way to understand where there might be opportunities to improve.” - Rae Shanahan 

Read and subscribe to the Benefits Pulse Newsletter
 
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What’s New in Compliance?

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Optional Relief for Hurricane Helene


While the IRS has hurried to identify tax filing extensions and relief for businesses and people in the states impacted by Hurricane Helene, the DOL has not issued any requirements mandating employers to provide health plan relief for those impacted. Nevertheless, employers with populations that are impacted by the hurricane and wish to extend COBRA enrollment or payment deadlines are encouraged to contact their client service leads to arrange for these extensions. Our thoughts are with those impacted by the recent hurricane. 

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Updated 1094-C/1095-C and 1094-B/1095-B instructions published 


The IRS has published updated instructions for IRS Form 1094-C and IRS Form 1095-C. They have also published instructions for 1094-B and 1095-B.  

Employers should review to ensure they understand the 1095 requirements before the first quarter form distribution and reporting. 

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Upcoming Sessions

Tues., Oct. 15 at 10 a.m. CT: Q4 Product & Compliance Update  

Don’t miss this always insightful session. We'll cover AI upgrades to Sofia that will provide a better member chat experience, our new Benefits Insights Dashboard, upgrades to our Discovery Widget and Service Center, and many more enhancements. As always, Bruce Gillis, head of compliance, will join us to cover all the compliance news you should know about.  

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In Case You Missed It

Q4 MyChoice Accounts Product Update 

We hosted our last MyChoice Accounts Product Update this morning. If you missed it, consider checking it out on demand. We discussed many new enhancements for MyChoice Accounts members and admins, including lots of mobile app updates. We also took a peek at what's coming for the end of 2024 and into 2025. Plus, we took a quick tour of your available resources, including some enrollment email campaigns you can use to boost awareness of accounts. 

Watch on demand


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Not registered for the hub yet? Click here to sign up.

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Empower Your Employees to Embrace Healthier Behavior and Improve Heart Health 

Empower your employes to embrace healthier behavior and improve heart health 

Hello Heart is on a mission to help people understand and improve their heart health using technology. The company’s flagship solution helps people manage their blood pressure, pulse, medications, and activity using AI-based technology. Users can track key health metrics, receive personalized feedback, and take steps to improve their health with clinically proven suggestions, all through the convenience of their smartphone. 

Together, Hello Heart and Businessolver offer a streamlined, omnichannel experience that will help your employees take action and get up and running quickly. 

Explore Hello Heart

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