
Businessolver® Client Newsletter
10/22/2024

Sofia’s New AI Upgrades
Leveraging Large Language Models for a better member experience
When Sofia chats with members, she leverages artificial intelligence (AI) features to understand questions and search and summarize Reference Center documents. While this feature is powerful and has helped deliver better answers to members, we’re upgrading her AI capabilities to improve the chat experience.
Sofia will now leverage a newer Large Language Model (LLM) and begin to use a combination of Reference Center documents, member data, company information, and current chat history in her responses. This new level of detail will provide a more conversational and empathetic experience. Initially, this update will only apply to a limited percentage of Sofia’s responses. As she continues to learn and level up, more of her responses will leverage enhanced AI capabilities.
Check out last week’s Product Update to learn more. We began discussing these updates at the 23:00 minute mark.
MyChoice® Find a Provider Gets More Upgrades
Care navigation gets even more options in Benefitsolver®
MyChoice Find a Provider is Benefitsolver’s embedded care navigation, helping members quickly and easily find in-network providers and facilities and compare estimated costs for visits or procedures. We added ZocDoc for digital booking in September. Now, we’re adding in digital booking for more than 750 nationwide locations of CVS MinuteClinic and a quick search for 6,000 frequently used prescription discounts through Good Rx. These are a few impactful additions to an already great tool that is helping clients drive down out-of-network costs and helping members understand the cost of their healthcare choices.


Are Your Benefits Inclusive Enough?
Our latest State of Workplace Empathy data looks at the connection between DEIB and employee wellbeing
Uncover the growing disconnect in the workplace through the latest 2024 State of Workplace Empathy report, The State of DEIB. Despite increased DEIB initiatives, discover why feelings of inclusion are plummeting, and mental health issues are on the rise. This report showcases these alarming trends and highlights crucial strategies to revamp your DEIB efforts, address challenges, and foster an empathetic culture. You can’t afford to miss these invaluable insights that could help improve inclusivity and overall morale in your workplace and tie these values to your benefits strategy.
How Can Autonomy Supercharge Empathy?
A new Benefits Pulse episode
Our new episode of the Benefits Pulse features Dr. Joey Faucette, an HR coach and the host of the Work Positive podcast. He joins our own Marcy Klipfel, Chief Engagement Officer, for a conversation about the landscape of empathy in today’s workplaces and how giving employees more autonomy can help support mental well-being and drive more ROI for your workplace.
Plus, Dr. Joey shares his transformative 5-step framework for fostering a positive work environment, emphasizing the importance of perceiving, conceiving, believing, achieving, and giving.

What's New in Compliance?

IRS issues draft version of 2024 Form 969
The IRS issued a draft of the 2024 Form 969 “Health Savings Accounts and Other Tax-Favored Health Plans”. While this form includes several updates for 2024, employers are cautioned to remember this is a draft form and, until finalized, could still be subject to modification.
Check out the draft form for more information.

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OTC Contraceptives and Male Condoms: HDHPs can now cover OTC oral contraceptives and male condoms without a deductible, regardless of prescription status. This applies to all individuals, expanding the range of preventive care benefits under HDHPs.
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Breast Cancer Screenings: The definition of preventive breast cancer screenings now includes not just mammograms, but also other methods like MRIs and ultrasounds for individuals not diagnosed with breast cancer.
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Diabetes Management: Continuous glucose monitors are now considered preventive care for individuals with diabetes, aligning them with glucometers, provided they function similarly. Additionally, insulin products may be covered without a deductible under the new safe harbor, regardless of whether the prescription is for diabetes treatment or prevention.
Upcoming Sessions
Wednesday, October 23 at 10 a.m. CT: Service Center Performance & Trends
Join us tomorrow for an informative session where our experts will take you through the Service Center Performance & Trends dashboard. Upon its release in January 2025, this dashboard will provide you with unparalleled access to the interactions taking place through our Member Services.
Tuesday, December 17 at 10 a.m. CT - Compliance Round-Up
Join our panel of compliance experts for a discussion of what’s on the compliance horizon for 2025, how the new administration will impact the benefits landscape, and what you can do to set yourself up for success with a benefits compliance strategy. Businessolver Bruce Gillis, head of compliance, and Allison Wallace, chief legal officer, will be joined by Brooke Salazar of Compliance Dashboard, and Ben Conley, Partner at Seyfarth Shaw.
In Case You Missed It
Benefits Insights Dashboard – Survey Findings Training
Were you able to join our Survey Findings training earlier today? If not, consider checking it out. This session is great for those who deploy the enrollment, benefits literacy, or benefits preference survey. This training will walk you through how to view survey results and, more importantly, understand how they can impact your benefits strategies.
Q4 Product & Compliance Update
If you missed us last week, consider checking out our last Product & Compliance Update of the year on demand to catch up with everything from the last quarter and what we’re working on as the end of 2024 nears. We ran through annual enrollment reminders, Sofia’s AI upgrades, MyChoice Find a Provider updates, timely compliance topics, and more.

A Peek at Our Pinnacle Partners: Transamerica
Helping employees create a healthier, more financially secure future
Transamerica brings retirement and employee benefits together in one spot for employees to enroll. They work with each employer to design a benefits strategy that meets their employees’ needs today and will continue to meet their changing needs over a lifetime.
Together, Businessolver and Transamerica offer a cost-effective way for employers to fill in gaps of insurance. Transamerica provides comprehensive solutions, including retirement and universal life insurance with living benefits that employees can easily enroll in within the Benefitsolver platform.