• • Decision Support Tool – Added “compare to current” functionality so members could look at current and potential elections and amounts side by side during enrollment. 
  • Enrollment Surveys and Benefits Insights Dashboards – More than 840,000 survey responses have come in for the enrollment surveys since June 2024, providing great insights to their enrollment experience, benefits literacy, and benefits expectations. ICYMI, here’s an overview of the surveys and a quick video explaining them. These can be activated at any time to start providing you with valuable and actionable insights. 
  • WCAG Compliance Updates (Web Content Accessibility Guidelines) – While this work is mostly behind the scenes, making sure our site and mobile app are accessible to everyone is extremely important. We’re constantly working to make sure those with vision, hearing, and understanding challenges can use Benefitsolver^®.
  • MyChoice^® Accounts – Enhancements included integrated HSA investments, Claim Choice for members to manage provider-submitted claims, automated balance reminders, and new claim statuses to increase member understanding. Plus, members can now manage their HSA investments from the MyChoice^® Mobile App.
  • Service Center – Member services got several upgrades, including automated outbound call functionality for case follow-up and proactive communication; callback scheduler for specialized call handling; IVR enhancements for MyChoice Accounts claim status, tax info, HSA investments queue, estimated wait times during AE, and a new escalations queue for member advocates.
  • MyChoice Mobile App – Had eight releases in 2024 and ended the year with a 4.8 (out of 5) rating in the Apple Store and a 4.7 rating in the Google Play Store. The team released a fully redesigned app experience in Jan. and added member feedback options throughout the experience, among many other enhancements.
  • Sofia – Increased her language capability from 27 to 52 languages! ¡Felicitaciones! and축하해 (Congratulations!). Additionally, she has a new widget on the member home pages, now powers a cognitive search to find and summarize reference center documents (and even cite the page number!), and has more responses than ever related to claims, taxes, dependents, life events, and more.

Be sure to join our upcoming Tech with Heart sessions on Jan. 21 Product and Compliance Update and the Jan. 28 MyChoice Accounts Product Update to learn more about our 2025 Product Roadmap. 

Join us in a city near you 

As you may know, last year, Businessolver became an official Founding Partner of TGL, presented by SoFi. TGL is a brand new, fast-paced golf league emphasizing technology and fan experience. To celebrate this partnership and enjoy some of these inaugural season matches, we would love to invite you to join us for a TGL Watch Party! Not a big sports fan? No worries. This event is perfect for those just looking for a casual evening out, and everyone is welcome. 

Here's what you can expect at a TGL Watch Party:

• Networking & Happy Hour:  Mingle with fellow attendees in a laid-back atmosphere.
• Food Included:  Enjoy delicious food throughout the two-hour event.
• Refreshments Provided:  Choose from a selection of beer, wine, cocktails, and sodas.
• Open to All Ages:  Bring your friends, family, or come solo—there's something for everyone.
• Play Games and Win Swag:  Enjoy additional entertainment with the chance to win prizes!
• Come and Go as You Please:  Stay for the whole event, or just drop by for a bit—it's up to you!

We’ll have watch parties throughout the season and around the country, but we have three coming up soon. Check out the links below to learn more about each watch party and register.