Businessolver® Client Newsletter
02/18/2025
The One Thing
Sofia UX Upgrades
A new Sofia interface is coming to Benefitsolver® to better match consumer expectations and ensure the highest level of accessibility. This new interface was developed through industry best practice and follows the latest consumer standards for virtual assistant experiences. We are excited to bring this updated UI to Benefitsolver members in March!
The new experience brings a sophisticated, modern and clean interface to users chatting with Sofia for support. While the location and icon of Sofia on the homepage will not change, once the chat experience is launched, the member will be greeted with a simplified experience focused on driving the results and answers employees need.
We anticipate making this update live in lower environments on Feb. 28 and live in production on March 14. Look for a reminder via the weekly agenda to start testing.
We looked at this and other Sofia initiatives for 2025 at our most recent product update.
Benefits Insights Dashboards
Three trainings to help you understand your employees
We’re not saying that our Benefits Insights Dashboards offer you a crystal ball into the minds of your employees … but they are starting to generate some interesting and actionable information. We’re preparing to release our Service Center Trends & Performance, Mobile App Analytics, and Campaign Analytics dashboards. Come find out where to find our member advocate “kindness score” and whether your employees prefer a text message or email at our upcoming training sessions.
If you leverage the mobile app today, do not miss this training! We will walk through the various analytics that show how your employees spend their time within the mobile app and where we can increase participation. This will be a hands-on training where you can follow along while reviewing your own data in real-time.
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This training is for clients who leverage Custom Communications through our Consumer Experience team. We’ll join our CX team to discuss how our Campaign Analytics dashboard will measure the effectiveness of the curated communications and campaigns coming from Benefitsolver.
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Save the Date for Vision 2025
We’re coming to you live on May 8
We’ve set the date for our flagship conference, Vision 2025. Mark your calendar for May 8 so you don’t miss this must-attend event! We’ll bring you more updates in The Wire as we release more details. To ensure you don’t miss an announcement, sign up to receive all our Vision updates, including when registration opens.
TGL Watch Parties
Join us in a city near you!
We’ve hosted watch parties throughout the inaugural season of TGL to celebrate our partnership and this new golf league. And, we have more on the way! We’ve loved getting the opportunity to see you out in the world, and we’re coming to many new cities at the end of Feb. and beginning of March. Check out the dates below and join us if we’re nearby!
Not a big sports fan? No worries. This event is perfect for those just looking for a casual evening out, and everyone is welcome.
Here's what you can expect at a TGL Watch Party:
- Networking & Happy Hour: Mingle with fellow attendees in a laid-back atmosphere.
- Food Included: Enjoy delicious food throughout the two-hour event.
- Refreshments Provided: Choose from a selection of beer, wine, cocktails, and sodas.
- Open to All Ages: Bring your friends, family, or come solo—there's something for everyone.
- Play Games and Win Swag: Enjoy additional entertainment with the chance to win prizes!
- Come and Go as You Please: Stay for the whole event, or just drop by for a bit—it's up to you!
We’ll have watch parties throughout the season and around the country, so check out this article in each edition to see if we’re coming to a city near you.
Join us in Chicago, Illinois on Feb. 24,
from 3:30 – 7 pm CT.
Join the watch party
Join us in Houston, Texas on Mar. 4,
from 6 – 8 pm CT.
Join the watch party
Join us in Urbandale, Iowa on Feb. 25,
from 7 – 9 pm CT.
Join the watch party
Join us in Atlanta, Georgia on Mar. 4,
from 6 – 9 pm ET.
Join the watch party
Join us in Boston, Massachusetts on Mar. 3, from 6 – 9 pm ET.
Join the watch party
Join us in Tampa, Florida on Mar. 4,
from 6 – 9 pm ET.
Join the watch party
What’s New in Compliance?
The Depts. Of Labor, HHS, and Treasury issued FAQs regarding the No Surprises Act and Gag Clause Prohibition
The Departments of Labor, Health and Human Services and Treasury (the Departments) have jointly issued new frequently asked questions (FAQs) regarding implementation of certain provisions of the No Surprises Act. This includes guidance related to the Gag Clause Prohibition of the Consolidated Appropriations Act, 2021 (the CAA). These FAQs supplement previously provided guidance from the Departments.
Deadline approaches for Medicare Part D Creditable/Non-Creditable Coverage reporting
Group Health Plans with a calendar-year based plan year that provide Prescription Drug coverage have until March 2, 2025, to report their Creditable/Non-Creditable disclosures to CMS (Centers for Medicare & Medicaid Services).
This reporting, due annually, is reported online via the CMS portal, and is to be completed:
- No later than 60 days from the beginning of a plan year (contract year, renewal year).
- Within 30 days after termination of a prescription drug plan.
- Within 30 days after any change in creditable coverage status.
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Today's Session
TODAY at 10 am CT: Benefitsolver Roundtable // Voluntary Benefits Trends - Insights, Strategies and Employer Advantages
Calling all benefits aficionados and trendsetters! Join us today for this roundtable that gives you a chance to dive into the latest and greatest in voluntary benefits. Industry experts and your peers will share the inside scoop on how these offerings can support employees, boost satisfaction, and align with big-picture goals.
Join us today
Upcoming Trainings
Thurs., Feb. 27 at 10 am CT: MyChoice® Accounts // Member UI and Funding Processes
Join us for this session that will highlight tips and tricks for how members navigate their benefits, including leveraging Sofia’s “chat as member” functionality for real-time support. Additionally, we’ll dive into the timing and requirements for funding requests, ensuring your processes are efficient and aligned with member needs. Whether you’re new to MyChoice Accounts or looking to deepen your knowledge, this session will equip you with actionable insights to enhance both the member and administrator experience.
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A Peek at Our Pinnacle Partners: Allstate Identity Protection
Helping safeguard employee’s data, identity, and privacy
It goes without saying that your workforce deserves to feel safe, confident, and secure in their personal and professional lives. But the digital footprint that now exists for the vast amount of your workforce may leave them vulnerable to those with ill intentions. With Allstate Identity Protection, you can provide a new level of security for your workforce.
Our integration and partnership with Allstate Identity Protection offers your employees peace of mind by backing them with the most advanced identity and privacy protection available. So, check our partnership out and see what sets us apart.