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Businessolver® Client Newsletter

03/04/2025

The One Thing: Product Toolkits Now Available

Increase adoption and awareness of your Benefitsolver® tools


It’s a good time of year to review and gather your materials for benefits guides, online benefits information, and more. To that end, we are adding to your toolkit options. In addition to the MyChoice® Accounts member toolkit and the MyChoice® Mobile App toolkit, we are providing you with a SofiaSM toolkit and a decision support toolkit. With these resources, you can find content, videos, logos, screen shots, and more to fill out your benefits information where needed.

Find these toolkits in our Tech with Heart Client Resources Site, available on your admin home layout or from the home page of the Tech with Heart series. Be sure to attend this week’s mobile app training in Tech with Heart to find out how to maximize the app and drive engagement.

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ICYMI: Businessolver Named to Forbes Best Midsize Employers 2025 List

It’s a four-peat!  


We’re thrilled to see Solver Nation recognized for the fourth year running in the 2025 Forbes Best Midsize Employer list alongside some of our clients and partners!
Congratulations to all our clients and partners who also made the list. We love seeing you there alongside us!  

Our culture is what enables Solvers to thrive at Businessolver and we celebrate our leaders throughout the year.

What’s New in Compliance?

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HSA Contribution Reversal Audits

MyChoice Accounts clients who are performing any 2024 HSA payroll or contribution audits should connect with their client service lead to determine how they should submit any client-level reversals to UMB. Based on IRS and UMB rules, impacted member(s) must sign off on all information and submit by April 7.

 
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Spring is the time for Non-Discrimination Testing (NDT)  

The early part of the second quarter of the year is a great time to perform your Dependent Care FSA (DCFSA) Non-Discrimination Testing. It’s after the ACA reporting is completed, often before annual enrollment for the next year begins, and it will give you time to make adjustments should your plan fail the initial tests. It isn’t uncommon for DCFSA plans to need to limit highly compensated employees’ contributions to their DCFSA in order to pass nondiscrimination testing. Testing in early Q2 will give you plenty of runway to make changes before they might require retroactive adjustments.

 
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HHS issues rescission to previously issued guidance on gender affirming care  

Following Executive Order (“E.O.”) 14187, “Protecting Children from Chemical and Surgical Mutilation,” the U.S. Department of Health and Human Services (HHS), Office for Civil Rights (OCR) has rescinded the Biden Administration’s guidance “HHS Notice and Guidance on Gender Affirming Care, Civil Rights, and Patient Privacy,” originally issued on March 2, 2022.  This recission is effective immediately.

For more information, check out this document released by the Department of Health & Human Services.

 
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President Trump signs healthcare price transparency executive order 

This order directs the Departments of the Treasury, Labor, and HHS to come up with a framework to enforce Trump’s 2019 executive order forcing health insurers and hospitals to disclose healthcare cost details within 90 days. The order seeks to reinforce a previous effort to have health insurers and hospitals disclose actual prices and not estimates by requiring updated guidance or proposed new regulations that ensure price information is standardized, and the creation of new enforcement policies that guarantee compliance.

The initial 2019 order required health plans to post their negotiated rates with providers, their out-of-network payments to providers, and the actual prices they or their pharmacy benefit manager pay for prescription drugs; and to maintain a consumer-facing internet tool making price information accessible. The 2019 order was met with resistance from hospitals and providers that argued it would require them to reveal sensitive contractual terms. 

For more information, check out the White House’s executive order. 

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Today's Session


Today at 10 am CT: Benefitsolver Training // Delivering Year-Round Communications 

Unlock the power of Benefitsolver’s communication tools to engage your workforce year-round. In this session, our consumer experience experts will share best practices for crafting impactful communications, highlight the capabilities of Action Manager’s standard communication features, and show you how to leverage reporting to refine your strategy. Discover how Benefitsolver can help you drive higher open rates and greater employee engagement at every stage of the benefits journey.

Join us today

Upcoming Sessions


Thurs., Mar. 6 at 10 am CT: Benefitsolver Training // Mobile-First Delivery 

Explore how to promote and optimize the MyChoice Mobile App alongside Benefitsolver to drive greater employee engagement and utilization. With continued investments in the mobile design, it’s the perfect time to leverage the app’s enhanced capabilities. In this session, you’ll discover strategies for boosting app adoption, learn about configurable features tailored to your population, and understand the range of services available within the app to support your employees year-round.

Add to schedule

 
Tues., Mar. 11 at 10 am CT: Benefitsolver Training // Benefits Insights Dashboard: Service Center Performance & Trends 
 
Join this replay of our October training now that the Service Center Performance & Trends dashboard is going live. We’ll be on live with you to answer questions and chats while our experts take you through the dashboard that provides unparalleled access to the interactions taking place through our Member Services.

Add to schedule

In Case You Missed It


Benefitsolver Training // Benefits Insights Dashboard: Mobile Analytics 

If you leverage the mobile app today and weren’t able to join us at the live session, consider checking this one out on demand. We walked through the various analytics that show how your employees spend their time within the mobile app and where we can increase participation.

Watch the recording

 
Benefitsolver Training // Benefits Insights Dashboard: Campaign Analytics 
 
This training is for clients who leverage Custom Communications through our Consumer Experience team today. We joined our CX team to discuss how our Campaign Analytics dashboard will measure the effectiveness of the curated communications and campaigns coming from Businessolver.

Watch the recording

 
MyChoice Accounts // Member UI and Funding Processes 
 
This session highlighted tips and tricks for how members navigate their benefits, including leveraging Sofia’s “chat as member” functionality for real-time support. Additionally, we dove into the timing and requirements for funding requests, ensuring your processes are efficient and aligned with member needs. Whether you’re new to MyChoice Accounts or looking to deepen your knowledge, this session is worth checking out on demand if you missed it.

Watch the recording



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A Peek at Our Pinnacle Partners: Securian Financial

Solutions to enhance employee benefit plans 

Choosing the right employee benefits for your workforce is crucial. You know that. That’s why you’re dedicated to ensuring your employees overall physical and financial health are protected now and in the future. Securian Financial’s adaptable, consultative approach means you get relevant solutions for your business and employees.

Our partnership with Securian Financial is grounded in support and service. We ensure your employees have streamlined access to important benefits to protect their financial futures while helping you manage cost.

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