Businessolver® Client Newsletter
10/28/2025
Getting Ready for AE: Setting You and Your People Up for Success
Empowering advocates and enhancing member support for AE 2026
As annual enrollment (AE) approaches, we know how important it is for your people to get clear, timely, and caring support. Our Member Services team has been preparing all year to ensure every member interaction reflects the excellence you expect from your benefits experience.
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Specialized advocates, including condolence and retiree experts, to provide compassionate, knowledgeable help in sensitive moments.
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A unified Center of Excellence that brings together data and best practices across clients so we can continually refine how we support your members.
- Smarter technology to power more efficient, personalized service. Sofia’s enhanced coach agent helps advocates deliver faster, more accurate answers, and our new agentic IVR uses natural speech so members can get quickly get help.
Want to hear more about what's new this AE season? Check out our Q4 Product Update from earlier this month where Avin El-Amin, VP of Member Services, discussed these improvements and more (starts at 31:33).
See What Your People Are Asking Sofia About
Check your document center for Q3 Sofia Reports
As you’re putting the finishing touches on your annual enrollment communications, or preparing for next year, be sure to check out your Q3 Sofia analytics. This report tells you how and when members are accessing Sofia—and more importantly—what plans and programs they’re asking about.
While you’re thinking about it, check your Reference Center to make sure the latest and greatest benefits guides and supporting documents are “active,” and your older materials are not. Sofia can access the Reference Center for member information, and we want her to have the best information to share. To learn more about the importance of the Reference Center and how you can optimize it, check out our Reference Center Best Practices training on demand! It’s a crowd favorite and well worth your time.
What’s New in Compliance?
Illinois expands commuter benefit requirement to include part time employees
Illinois has enacted the HB 3094 bill. It expands the Illinois Transportation Benefits Program Act to require that covered employers offer employees the ability to use pre-tax dollars to purchase a transit pass (including passes, tokens, fare cards, vouchers, and other similar items) that would allow a person to use public transit. Additionally, they added new exclusions, removing applicability to some employers in the construction industry.
This requirement previously only applied to employees working 35 or more hours per week.
Illinois employers should review the updates to HB 3094 and the full text of the original bill for additional context.
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Watch On Demand
Q4 Product Updates
Were you able to join our Q4 Product & Compliance Update? What about our Q4 MyChoice Accounts Update? If you missed them, consider checking them out on demand. We had great subject matter experts join both sessions and covered important updates from the past quarter and what is ahead in 2026. Our next session in the Tech with Heart Series is our Compliance Roundtable on December 16. So, you have some time to catch up on these updates.
Watch the Q4 Product & Compliance Update Watch the MyChoice Accounts Update
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A Peek at Our Pinnacle Partners: Virtual Musculoskeletal Care
Giving your members personalized support they can access from the comfort of their home
Musculoskeletal (MSK) pain can be debilitating. Sword Health provides virtual physical care for back, joint, and muscle pain that can help give your members the support they need. Sword Health matches all members with a licensed physical therapist who will design a unique exercise program that evolves as they progress. Plus, they’ll educate and coach them to help ensure lasting change.
Sword Health is the only digital MSK vendor that has gone through the FDA listing process. They take pride in combining the best in human care with easy-to-use, powerful technology. Together, our partnership will help your members get access to the MSK care they need, when they need it–all within an integrated, familiar experience.