Businessolver® Client Newsletter
03/31/2026
Featured: How Is Anticipation Moving the Needle for HR?
Our 8th annual Benefits Insights Report takes a closer look at how proactive insights drive measurable results and satisfaction for HR and your employees
Personalization has hit a ceiling—HR needs insightful data, not reactionary pings. As healthcare costs continue to rise, HR teams are getting more pressure to use AI and deliver creative benefits strategies that support engagement and healthy outcomes.
The most surprising insight for us? Gen X is your organization's sleeper risk: This population is planning for surgeries, balancing caregiving, managing 4+ prescriptions, and more. We explore how to measure and address this and more in this year's report.
This year's report covers:
- What anticipation looks like in Benefitsolver and for HR teams like you
- Eight macro industry trends that are setting the tone for the future of HR
- How HR can measure success through AI, insights, and employee engagement
- Behavioral trends from enrollment to activation
Product News: Improved MyChoice® Accounts Answers from SofiaSM
Better answers to questions about dates, documentation, and payments
We’re excited to share an update that makes the member experience even better. Sofia, our virtual assistant, is now smarter when it comes to MyChoice Accounts questions—especially those involving claims details.
Now, Sofia is digging into claims data to give clearer, more helpful answers. Members can ask about things like claim status, documentation needed, and payment details, and Sofia can respond.
This means fewer follow-up questions, faster answers, and a more natural conversation for members. When needed, Sofia will still guide members to the MyChoice Accounts dashboard for more details.
What’s New in Compliance?
States Respond to Expiration of Enhanced ACA Subsidies
Following the expiration of enhanced federal Affordable Care Act (ACA) premium tax credits at the end of 2025, several states adopted state-funded subsidy programs or other affordability measures to mitigate premium increases for individual market enrollees. These actions are generally administered through state-run marketplaces or insurance agencies.
Why it matters: Changes to individual market affordability may influence employee enrollment decisions and employer coverage strategy—particularly for employers with employees transitioning between employer-sponsored and marketplace coverage.
Employers should review the state programs in which they have employees to determine if they may impact their employee group health plan elections.
Here are a few examples of state programs created to increase affordability of marketplace plans:
Gov. of Canada Announced PSHCP Contribution Rates Increase Effective April 1, 2026
Upon updated cost analyses, the Government of Canada announced increases to employer and member contribution rates under the Public Service Health Care Plan, effective April 1, 2026.
Why it matters: Employers may need to update payroll and contribution administration.
Worldwide Employee Benefits Network Luncheon
Join us in Irving, TX for this timely panel discussion
Join us on Wednesday, April 15 at 11:30 a.m. CT in Irving, TX for a panel discussion on the changing world of pharmacy pricing and primary care strategies—important topics for every employer today. Our Senior Consultant, Chris Baldwin, will moderate and guide an easy, real‑world conversation.
The expert panel will break down:
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How pharmacy pricing and PBM practices really work
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How primary care is changing and helping lower costs
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Simple, practical strategies you can use right now
This event is a great way to learn, get clear answers, and share ideas with other benefits leaders in the Dallas area.
We’d love to see you there!
Upcoming Sessions:
Tues., April 21, at 11 a.m. & 2p.m. CT: Benefitsolver® Update// Q2 Product & Compliance Update
Join us in April for our Q2 Product & Compliance Update. We’ve got lots of exciting product news to share. Plus, Bruce Gillis, Head of Compliance, will join us to talk through important compliance topics to help keep you in the know.
As for product news, we’ll dive into:
- The new member portal and what it means for your people
- Our updated enrollment flow set to debut ahead of this year’s annual enrollment
- New Sofia enhancements that went live this quarter
- How we’re using anticipation across the business to provide better service and technology
Add the live 11 a.m. CT session to your schedule
Add the live-replay 2 p.m. CT session to your schedule
Tues., April 28, at 11 a.m. CT: MyChoice Accounts Update// Q2 Product Update
Join us for our Q2 MyChoice Accounts Update in late April to see what’s new and what’s coming next. In this quarterly update, we’ll showcase newly released features, explore upcoming roadmap highlights, and demonstrate how these enhancements are designed to streamline account management and elevate the employee experience.
Keep an eye out for the next Wire where we’ll share additional details about this session.
Add to schedule
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A Peek at Our Pinnacle Partners: Family-Building Support That Goes Further
Fertility, pregnancy, postpartum, and beyond with Carrot
Employees want benefits that support them through real life moments. That’s why our Pinnacle Partner, Carrot, is so important. Carrot offers care and guidance for fertility, pregnancy, postpartum, and returning to work—all in one place employees already use through Benefitsolver.
Carrot supports the whole person, not just one moment in time. Members get trusted information, caring support, and help when questions come up.
Check out this video of Mabelle, a user of Carrot, who shares her real experience with Carrot. She explains how Carrot supported her during pregnancy and after birth, including access to doula care. Her story shows how the right support can help employees feel confident, cared for, and ready to return to work.
