Businessolver® Client Newsletter
04/14/2026
Want to know more about how benefits confusion impacts your employees?
The Benefits Literacy Survey provides insights to support better outcomes
Benefits confidence rises when employees have tools to support their decision-making process. The Benefits Literacy Survey is a great way for administrative teams to gain more understanding about where your people might be confused—and how that could be impacting steerage and plan costs.
The Benefits Literacy Survey provides early signals of where employees may be confused and highlights opportunities to enhance education and support, enabling better guidance and reducing costly mistakes in care, coverage, and pharmacy utilization.
Want more information? Watch our Data-Driven Insights training from last month for a dashboard walkthrough, then reach out to your client team to turn on the literacy survey.
Three takeaways from the 2026 Benefits Insights Report
What member behavior is telling benefits leaders
The 2026 Benefits Insights Report shows how your employees experience benefits today based on millions of interactions and nearly 200,000 benefits survey responses in the Benefitsolver platform. Across the data, one shift stands out: benefits success now depends on spotting signals early, not reacting after issues surface.
Here are three key takeaways:
- Benefits confusion is still prevalent: On average, less than half of all employees understand what accident insurance, critical illness, hospital indemnity, HSA, or FSA benefits are in our Benefits Literacy Survey data.
- Financial fragility impacts employee stress: 45% of employees who used enrollment decision support say they would feel panicked about an ER bill and 34% would go into debt to pay it.
- Employees are highly invested in their benefits options: Our Benefits Preferences Survey saw a 16% response rate across the 187,000 employees surveyed, helping HR get a better understanding of what benefits their workforce wants and needs.
Our 2026 Benefits Insights report unpacks how anticipatory insights—available to you now in your Benefits Insights Dashboards—are helping HR teams elevate their strategy and improve outcomes.
What’s new in compliance?
New FAQs for the Consolidated Appropriations Act (CAA)
The U.S. Departments of Labor, Health and Human Services (HHS), and Treasury released new FAQs about the Consolidated Appropriations Act of 2021. These FAQs help explain what health plans need to do to meet rules around transparency and protecting plan members.
Why this matters:
FAQs often show what the government will look for during audits. Plan sponsors should use them to check who is responsible for each rule—the plan or a vendor—and make sure no steps or notices are missing.
New rule on electronic claims and signatures
The HHS released a final rule that supports using electronic systems for health care claims attachments and allows electronic signatures. This change is meant to reduce paper forms and manual work.
Why this matters:
Vendors may need to update how they handle claims. Plan sponsors should check that their TPAs or carriers can follow the new rules and keep clear records for audits.
San Francisco Health Care Security Ordinance reporting due May 1
Employers covered by San Francisco’s Health Care Security Ordinance must file their annual report by May 1. The report shows how much the employer spent on health care for eligible employees.
Why this matters:
Filing on time and with correct information is required to follow the law. Employers affected by this rule should plan ahead to stay compliant.
Reports are filed using the Annual Reporting Form on the Office of Labor Standards Enforcement website.
Upcoming Sessions:
Tues., April 21, at 11 a.m. & 2 p.m. CT: Benefitsolver® Update// Q2 Product & Compliance Update
Join us next week for our Q2 Product & Compliance Update. We’ve got exciting product news to share—including enhancements that are already live and some that are coming later this year.
Plus, Bruce Gillis, Head of Compliance, will join us to share key compliance updates from Q1 and look at what’s coming next.
Here’s what we’ll cover:
- The new member portal and how it will further support your members
- Our updated enrollment flow coming ahead of this year’s annual enrollment
- New Sofia updates released in Q1
- How we’re using anticipation across the business to provide better service and technology
- And more!
Add the live 11 a.m. CT session to your schedule
Add the live-replay 2 p.m. CT session to your schedule
Tues., April 28, at 11 a.m. CT: MyChoice Accounts Update// Q2 Product Update
Join us in late April for our Q2 MyChoice Accounts Update. At this session, we’ll show you what’s new, what’s improved, and what’s coming next. We have some powerful new features and enhancements that will make managing accounts easier for all, and we’re excited to share them with you.
Here’s what we’ll cover:
- New security updates
- Mobile app upgrades
- Sofia’s improved MyChoice Accounts abilities
- Changes to the HSA Orphan process
- A look at upcoming investment updates
Add to schedule
ICYMI: Data-Driven Insights Training: Reporting & Analytics available on demand
Did you miss our Data-Driven Insights training last month? Watch the recording in The Learning Hub on our Benefitsolver Training page. You’ll also find trainings on our Service Center Trends and Enrollment Survey Dashboard and Mobile Analytics Dashboard on that same page.
Want more detail? Visit the Benefitsolver Updates page to watch demos of our latest dashboards, including Participation and Premium Cost Insights.
Prefer to read? We have guides to help you use the Benefits Insights Dashboard. The first two will explain exactly what you're seeing within a dashboard and how to filter the data, while the last is a deeper dive into all the dashboards and related member surveys.
- Benefit Participation & Premium Cost Analytics Guide
- Service Center & Enrollment Survey Guide
- Overview of Benefits Insights Dashboard & Member Surveys.
Watch the full training
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