Businessolver® Client Newsletter
04/28/2026
Product news:
Enrollment updates for Annual Enrollment 2027
Designed to make enrollment easier and more self‑directed
Annual enrollment works best when the steps are clear. For annual enrollment 2027, we’re rolling out updates that help members move through enrollment with more clarity.
These updates give members clearer steps and more control:
- Easier self‑service changes, like removing dependents during enrollment
- Fewer screens and clicks for a smoother, faster experience
- A clear summary that shows members exactly what they changed before they submit their enrollment
When enrollment is easy to follow, members finish with fewer mistakes. They can see what they changed and feel sure before they submit. The result is a smoother enrollment, fewer follow-up questions, and a more consistent experience each year.
Want to learn more? Watch the recording of our Q2 Product & Compliance Update in The Learning Hub where we demoed the new experience.
Plus, check out our Enrollment & Decision Support Guide that features more detail about these updates and FAQs from your client peers.
Leadership update: Sony SungChu named Chief AI Officer at Businessolver
AI is more than a benefits enhancement. It’s the foundation of intelligent, proactive benefits administration.
Sony has been with Businessolver for more than nine years and most recently served as Head of Science & Innovation. In that role, he helped build the technical base for Businessolver’s intelligence features. This includes the systems behind Sofia℠, which supports our technology and service. Sony also brings experience from Amazon.
As Chief AI Officer, Sony will lead our AI work across product development, governance, and use in our platform. The goal is to move from reactive support to earlier, more proactive help. We’ll use data and AI to spot issues sooner and guide people in key moments.
To learn more about AI in Benefitsolver, watch our session: Sofia’s Promotion: Bringing AI to All Aspects of HR.
What’s new in compliance?
Wisconsin Expands Breast Screening Coverage Requirements
Wisconsin issued guidance summarizing new laws that expand required coverage for certain breast screening exams. The law increases coverage for diagnostic and additional screenings and limits cost sharing for members. This applies to certain, fully insured group health plans.
The changes take effect for plan years beginning January 1, 2027.
Employers with plans subject to Wisconsin law should review plan designs and confirm carriers or TPAs are prepared to meet the new coverage rules. Planning ahead can help avoid mid‑cycle plan changes and member confusion.
Read the bulletin from earlier this month to learn more.
CMS Updates Section 111 GHP Reporting User Guide
CMS (Centers for Medicare & Medicaid Services) released an updated version of the Section 111 Group Health Plan User Guide. The update includes changes to technical and operational guidance for Medicare Secondary Payer reporting.
The updated guidance applies to employers and vendors responsible for GHP reporting.
Employers should review the changes and confirm that reporting processes align with the updated requirements. Inaccurate or missed reporting can result in penalties, so coordination with reporting partners is important.
Check out the updated guidance to ensure your reporting processes are good to go.
DOL Signals Shift in ERISA Enforcement Priorities
The Department of Labor issued guidance outlining new ERISA (Employee Retirement Income Security Act of 1974) enforcement priorities. The agency will focus on serious fiduciary violations and cases involving significant participant harm, while continuing to enforce disclosure, claims, and Part 7 requirements.
Employers should ensure fiduciary processes are documented and conflicts of interest are monitored. Clear records and established procedures can help reduce risk during a review.
Review the guidance to ensure you are compliant.
Upcoming Sessions:
TODAY at 11 a.m. CT: MyChoice Accounts Update// Q2 Product Update
Join us today for our Q2 MyChoice Accounts Update. We’ll share new features that make accounts easier to manage. We hope you can join live. If not, you can watch the recording on demand.
We’ll cover:
- Recent updates
- Projects and enhancements in flight
- New communications initiatives
- Documentation processes
Join us at 11 a.m. CT
Thurs., May 7 at 11 a.m. CT: Benefitsolver Training // Delivering Year-Round Communications
Clear, timely messages help members stay informed all year. Join this training to get more value from Benefitsolver’s communication tools. We’ll also show how to use Benefits Insights Dashboards and reports to see what’s working and what to improve.
In this session, our experts will share tips for writing clear, effective messages. We’ll also review tools like system callouts. We’ll also explain why an up-to-date Reference Center helps Sofia support members.
Add to schedule
Tues., May 12 at 11 a.m. CT: Benefitsolver Roundtable // Setting the Stage for Financial Wellness – Taking Care of Employees and the Bottom Line
When employees feel financially supported, they can focus at work and at home. Rising health care costs and high-deductible plans also make financial wellness a key part of many benefits plans.
Join this roundtable to talk about ways to support employee financial well-being through smarter benefits design. We’ll discuss how one platform can help employees feel more informed and confident. You’ll also hear how other clients use accounts like Lifestyle Accounts, Education Assistance, and Adoption & Surrogacy benefits to support employees.
We’ll also share how Benefitsolver communication tools can help you spot needs sooner and guide better account use.
Add to schedule
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A Peek at Our Pinnacle Partners:
Welcoming Career Highways
Clear career growth paths for employees and employers
Clear career paths help employees stay engaged and see a future at their organization. When people know what skills matter and what comes next, they feel more confident. Career Highways, our newest Pinnacle Partner, turns complex job structures into clear career paths that are easy to understand.
With Career Highways’ platform, employees can see roles they may move into next. They can also see the skills they need and the learning that can help. For employers, it can support retention, encourage internal moves, and help plan for future needs.
Career Highways helps employees grow with confidence and helps employers plan and develop talent from within.