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MyChoice® Accounts AE & Communications Support
Everything you need for annual enrollment and education

2025 MyChoice Accounts AE Checklist

The MyChoice Accounts resources document is an annual enrollment checklist and resource guide that provides extensive support and updates for participants. It outlines necessary tools and information, including links to various forms, eligible expense lists, and updates for FSAs, HSAs, and HRAs. It offers guidance on updating account settings, IRS limits for various benefits, and more. Additionally, you'll find links to educational videos to learn more and help manage your accounts effectively.

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  • Current Clients - MyChoice Accounts introduction: 

    MyChoice Accounts is your vendor for {insert account types}. Access them directly through Benefitsolver or the MyChoice® Mobile App, where you enroll in and manage all your benefits. New enrollees with receive a turquoise chip-enabled MyChoice Accounts debit card in December. Current account holders can continue to use their current MyChoice Accounts card until it expires or you request a replacement. You will access your account funds with your MyChoice Accounts card. 

  • Onboarding/New Clients - MyChoice Accounts introduction:

    MyChoice Accounts is your NEW vendor for {insert account types}. Access them directly through Benefitsolver or the MyChoice® Mobile App, where you enroll in and manage all your benefits. You will receive a turquoise MyChoice Accounts debit card in December if you enroll. Please discard any cards from prior vendors you may have, as they will no longer work after 1/1/25. You will access your account funds with your new card in 2025, and any balances you have access to will be added to the new MyChoice Accounts card.

 


  • MyChoice Accounts Card Graphic (purple card)
  • MyChoice Accounts Card Graphic (turquoise - all new enrollees after Oct. 2023)
  • Member web page with debit card FAQ
  • Member instructions about MyChoice Accounts debit cards:
    All cards will be active on 1/1/2025 and loaded with any applicable balance.  Use the card at your doctor, dentist, vision, and health care provider, and to pay for eligible items. 
    Your MyChoice Accounts card works for multiple types of accounts, so if you have both an HSA and a Limited Purpose FSA, simply swipe the card and the charge will be debited from the correct account based on the expense type. It's also your commuter benefits debit card if you have enrolled in transit or parking benefits.

Updated for 2025 annual enrollment. Copy for benefits guides or virtual fairs.

Health Savings Accounts (HSA)

Flexible Spending Accounts (FSA)

Dependent Care Flexible Spending Accounts (DCFSA)

Limited Purpose Flexible Spending Accounts (LFSA or LPFSA)

Health Reimbursement Accounts

Retiree Health Reimbursement Accounts

Commuter Benefits (Parking/Transit)

Offer multiple types of accounts? This chart could help members determine the differences.

These items can be found at mychoiceaccounts.com and do not require a password to access. Use links to any pages within your layout or benefits guides to ensure the most up-to-date information.

 

Videos are best used via a URL to ensure the most up-to-date version with current card and screen shots.

View videos here, in our video library.

Your onboarding or CSL team can help embed a video into your layout; however, sometimes you might want to provide a link in a virtual fair or PDF of the benefits guide.

GUIDE: How to embed a video in your layout

Videos are hosted on vimeo.com. If your organization has browser restrictions, please add vimeo to the allowed list.

*Video hosted on youtube.com.

 

MyChoice Accounts provides an annual cadence of emails to help members understand and use their accounts, file claims, use their debit cards, and activate their mobile app.

Those emails are listed here.

FSA SPEND-DOWN EMAILS

We do also have FSA "spend-down" emails set up at the system level for spend down reminders and the dates can be aligned to your plan design. If you would like to send grace period, run out, or carryover spend-down reminders, please notify your CSL. We recommend spend down emails go out about 6 weeks before the "incur" deadline - the deadline in which funds should be exhausted, then again about a week before the deadline.

Scripted PowerPoint presentation template that you can modify for your account mix. This file will automatically download when you click the link.

FSA, Dependent Care, HSA, Commuter, General Resources Enrollment Presentation

When members need to purchase eligible items, they can have peace of mind when they shop at the FSA Store or the HSA Store. 

They will get top-notch customer service, FSA expenditures will auto-substantiate, and all items are guaranteed authentic and high-quality eligible items.

Download and use these coupons, coupon codes, and links to add to your benefits communications (emails, fliers, etc.)

HSA Store coupon

Pre-enrollment HSA Account Value Flyer

HSA Store URL

HSA Businessolver Coupon Banner (1)

FSA Store coupon

Pre-enrollment FSA Account Value Flyer

FSA Store URL

FSA Businessolver Coupon Banner (1)

*note: anyone can shop at these online retailers. They do not have to have an FSA or HSA. The added bonus is that all items in the stores are eligible items.

 

 

 

Download for digital use or print/mail.

*If you are having these printed, this is the file the printer will need.

Digital posters for in-house screens.

*If you are having these printed by a professional print shop, these are the files they will need.

Customize this flyer with the accounts your organization offers to give participants an overview of their services and how to access their accounts.
This file will automatically download to your computer.

MyChoice Accounts Welcome Flyer

Please use the URL/LINK when distributing this user guide, either in the Reference Center or in your digital communications. The link will always have the most up-to-date copy of the user guide.

MCA User Guide – All Accounts with/and HSA

For any MCA client who has HSA as part of their MyChoice Accounts offering   (Not for use if you have HSA with another vendor. If your only accounts with MCA are non-HSA, then use the “non-HSA” guide below.) 

Link: https://378546.fs1.hubspotusercontentna1.net/hubfs/378546/M793012%20MCA%20USER%20GDE%20HSA.pdf

MCA User Guide (non-HSA) – All accounts except HSA  For any MCA client, any accounts, who does not have MCA HSA 

Link: https://378546.fs1.hubspotusercontentna1.net/hubfs/378546/M773406%20MCA%20USER%20GDE%20NON-HSA.pdf

 

Benefitsolver-(1)-2

Need a Benefitsolver or product logo?

Check out this link

 

MyChoiceMobileAppLogo_AppLogo

 MyChoice Mobile App
Communications Kit

 

 

 

Editable Member Communications

Download a ZIP file with PowerPoint or MS Word documents.

Instructions: Click on the account type, then click on the graphic that pops up in the middle of your screen.  The file download will begin automatically. Double-click on the ZIP file to open individual documents and edit. For best results, convert PowerPoint files to PDFs after reviewing/editing for your organization's plan design specifics (highlighted).